Product Owner - Dealwise @ ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from Bucharest.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

Here’s a sneak peak of what our colleagues say about working within ING Hubs Romania:

• At ING, we're building the solutions of tomorrow, today | 80% of our colleagues in Romania agree

The Mission

The Global Loyalty & Beyond Banking team develops and scales innovative non-banking benefits to strengthen ING’s retail propositions across multiple markets. To support this ambition, we are looking for a Product Owner (Delivery Focus) who will ensure the successful execution and implementation of Beyond Banking propositions end-to-end.

Working closely with Global Product Owners, this role clearly separates business definition from technical delivery. While Global Product Owners define the product vision, customer journey, and business case, the Product Owner takes ownership after handover-translating these into prioritised backlogs, leading the development squad, and driving end-to-end technical delivery and market implementation. The role is key in aligning business priorities with technical execution by converting product artefacts into clear requirements, driving delivery with engineering teams, and ensuring timely, high-quality outcomes across markets.

As Product Owner (Delivery Focus) - Beyond Banking, you convert product artefacts from Global Product Owners into clear requirements and prioritised backlogs, driving the delivery of customer-centric propositions. Embedded in a product development squad, you lead execution by working closely with engineering, tech leads, architects, and design to ensure alignment, seamless implementation, and timely delivery across markets.

You will be assigned to a specific product area within Beyond Banking based on global roadmap priorities and manager allocation, with end-to-end responsibility for delivery and implementation within that scope.

• Product areas may include:
  • Streaming and video-on-demand subscriptions
  • Transactional cashback propositions
  • Lifestyle and everyday perks
  • Third-party integrations and partner onboarding
• You support both technical and operational activities required for country rollouts related to your assigned product.

Each Product Owner (Delivery Focus) operates within a clearly defined scope, ensuring accountability for prioritisation, delivery, and quality within their product area. Over time, the scope may evolve in line with ecosystem growth and changing business priorities.

Technical & Implementation Coordination

• Drive the delivery of technical developments related to Beyond Banking propositions;
• Track implementation progress and ensure delivery against agreed priorities and timelines;
• Work closely with engineering teams, tech leads, and architects to ensure feasible and scalable solutions;
• Own delivery backlog, ensuring business requirements are clearly translated into prioritised and actionable work;
• Proactively identify, manage, and escalate delivery blockers, risks, and dependencies to ensure timely resolution;
• Ensure features are clearly decomposed and supported with appropriate refinement artefacts;
• Define and validate acceptance criteria to ensure readiness for development and delivery;
• Support backlog refinement to maintain a clear and prioritised delivery scope;
• Coordinate release activities in alignment with stakeholders and delivery plans.

Stakeholder Alignment

• Work closely with the Global Product Owners and Global Delivery Manager to drive delivery outcomes and resolve cross-functional dependencies;
• Ensure business requirements are clearly understood and reflected in technical execution;
• Act as a key interface between business and technology stakeholders;
• Coordinate with ING Hubs teams and country stakeholders during implementation phases;
• Facilitate communication between business and technical stakeholders;

Delivery & Operational Readiness

• Drive testing, implementation validation, and go-live preparation activities;
• Help ensure operational processes and documentation are properly maintained;
• Coordinate rollout across markets and propositions;
• Drive issue follow-up and resolution activities during implementation and post-launch phases;
• Maintain and continuously update the product roadmap, ensuring visibility and accessibility for all stakeholders;
• Support process design and ensure operational readiness for product implementation;
• Maintain product documentation and ensure it remains accurate and up to date;
• Track dependencies and provide transparency on delivery status and risks;
• Support incident management and ensure timely follow-up and resolution;

Continuous Improvement

• Identify opportunities to improve implementation processes and operational efficiency;
• Drive optimization initiatives based on country feedback and operational learnings;
• Contribute to improving scalability and consistency across propositions and markets;
• Leverage product metrics and insights to support delivery improvements;
• Support KPI tracking and reporting to ensure visibility on delivery performance.

What you’ll bring to the team

Experience: 3-5 years of experience in implementation, product ownership, delivery support, product coordination, technical coordination, or business analysis roles;

• Affinity with digital platforms, APIs, integrations, loyalty ecosystems, subscription services, or cashback propositions;
• Experience working in Agile environments and cross-functional teams
• Strong organizational and coordination skills;
• Ability to work effectively with both business and technical stakeholders;
• Structured mindset with strong attention to detail and follow-up;
• Strong communication and stakeholder management capabilities;
• Ability to manage multiple initiatives simultaneously;
• Analytical and problem-solving capabilities;
• Experience within banking, fintech, or digital ecosystems is considered a plus;
• A proactive and execution-oriented mindset;
• Strong coordination and follow-up capabilities;
• Ability to operate effectively in complex international environments;
• Team spirit and collaborative approach;
• Focus on operational excellence and continuous improvement.

• Foreign languages: Fluency in English, both verbal and written

• Education: Bachelor’s Degree (or higher) in an IT related field.

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