{"id":3018129,"url":"https://alion.io/job/ing-group-senior-data-analyst-genai","title":"Senior Data Analyst (GenAI)","company":{"id":3744,"name":"ING Group","domain":"ing.com","url":"https://alion.io/company/ing","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":113,"ghost_share":0.009,"stale_share":0.761,"repost_share":0.027,"time_to_fill_p50_days":28,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":123000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3468},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Cognos","optional":false},{"name":"Looker","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-21T17:07:48Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-30T09:47:35Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Turn Conversations into Better Customer Experiences\nEvery interaction with a virtual assistant generates valuable insights.\nAs part of ING's global Customer Dialogue Analytics capability, you'll analyze conversational data to understand customer behavior, optimize virtual assistant performance, and improve customer journeys. Working at the intersection of analytics and Conversational AI, you'll help transform conversation data into measurable business and customer outcomes.\nThe Opportunity\nThis is a specialized analytics role focused on dialogue systems, virtual assistants, and Conversational AI products.\nYou'll work with both structured and unstructured conversational data to identify patterns, improve intent recognition, optimize customer journeys, and support the continuous evolution of ING's virtual assistant capabilities.\nAs part of a multidisciplinary team of analytics specialists, you'll collaborate with Product Owners, Data Scientists, Engineers, and business stakeholders to turn analytical findings into actionable improvements.\nWork Model\nAt ING Hubs Türkiye, flexibility is more than a benefit - it's part of how we work.\nOur hybrid working model is designed to balance collaboration, innovation, and personal flexibility. Team members typically come together in our Vadistanbul office for two days per week during three weeks of the month, while one week each month is fully remote.\nWe also offer additional flexibility during August, allowing colleagues to work remotely throughout the month.\nAs part of a globally distributed organization, you'll collaborate with colleagues across multiple ING locations while contributing to large-scale AI initiatives that create impact across the bank.\nWhat You'll Drive\nYou will contribute to:\nConversational AI and virtual assistant performance analytics.\nIntent discovery, creation, training, and optimization.\nAnalysis of structured and unstructured dialogue data.\nIdentification of customer journey friction points and improvement opportunities.\nData quality and reporting initiatives supporting AI and analytics products.\nStakeholder communication and data storytelling.\nPrioritization of analytical opportunities together with Product Owners and business stakeholders.\nGlobal Customer Dialogue Analytics initiatives across ING.\nYour recommendations may directly influence intent recognition quality, successful self-service rates, conversation effectiveness, and customer experience outcomes.\nAbout You\nWe hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.\nWe're looking for someone who combines strong analytical capabilities with an interest in Conversational AI and GenAI-powered customer experiences.\nYou likely bring:\n4-6 years of experience in analytics, reporting, statistics, or data analysis.\nA degree in Mathematics, Engineering, Economics, MIS, Statistics, or a related quantitative field.\nStrong SQL skills.\nExperience with Python, Looker, Cognos, or similar analytical tools.\nExperience with conversational AI, chatbots, virtual assistants, or intent engineering.\nUnderstanding of data quality, reporting, and performance analytics.\nStrong communication and stakeholder management skills.\nFluent English and Turkish communication skills.\nExperience with Google Dialogflow, chatbot optimization, conversational AI products, or GenAI-enabled customer interaction solutions is considered an advantage.\nWhere This Role Can Take You\nThis role offers an opportunity to build expertise in:\nConversational AI Analytics\nIntent Engineering\nCustomer Dialogue Analytics\nVirtual Assistant Optimization\nCustomer Journey Intelligence\nGenAI Product Analytics\nYou'll work with international teams and contribute to one of ING's global conversational AI capabilities while developing a highly specialized analytics profile that remains rare in today's market.\nEqual Opportunity\nDon't meet every single requirement? Don't let that hold you back. Studies show many talented professionals hesitate to apply unless they meet every qualification. If you're excited about this role and believe you can make an impact, we'd love to hear from you.\nWhat We Offer at ING Hubs Türkiye\nAt ING Hubs Türkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding.\nBe Yourself, Be an ING'er\nWelcome Leave: Enjoy 14 days of welcome leave, even in your first year\nCareer Opportunities: Self-driven career paths and international opportunities\nPersonal Growth: Challenging work and continuous development\nDynamic Environment: Informal, vibrant, and collaborative culture\nInnovation Culture: Explore and apply PACE methodology\nGlobal Exposure: Participate in international projects and communities\nCommunication & Celebrations: Various communication activities and celebrations\nHealth Care: Comprehensive private health insurance for you and your family\nPrivate Pension Plan\nMeal Card\nTransportation Allowance\nMultiSport Membership\nEnglish Language Development Support\nRemote working opportunities throughout August\nHow to Apply\nClick the application button on our careers page and submit your application through Workday.\nAbout ING\nWith 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business.\nDo you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues?\nThen there is no better place to invest your talents than at ING.\nJoin us. Apply today.\nAbout ING Hubs\nFollowing ING's strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.\nPresent in Poland, Romania, Slovakia, the Philippines, Türkiye and Spain, ING Hubs employ more than 13,000 professionals in domains such as software development, data management, operations and non-financial risk.\nDiscover ING Hubs Türkiye\nING Hubs Türkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities.\nWe value strong work ethics, knowledge sharing and flexibility in our way of working - it is both our promise to you and what we look for in new colleagues.\nLet's meet!","description_format":"text","description_chars":6988,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Turkish","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"Turkey","iso":"TR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-21T17:07:48Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":8,"expected_fill_days":28,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/ing-group-senior-data-analyst-genai","json_url":"https://alion.io/job/ing-group-senior-data-analyst-genai.json","meta":{"generated_at":"2026-10-30T13:31:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":516,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3744},"rest":"https://alion.io/mcp/rest/get_company?id=3744"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fing-group-senior-data-analyst-genai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fing-group-senior-data-analyst-genai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fing-group-senior-data-analyst-genai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ing-group-senior-data-analyst-genai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fing-group-senior-data-analyst-genai"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3018129}},{"tool":"search_jobs","arguments":{"company":"ing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3018129},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}