Senior Engineer – Automation, Platform & Messaging

As a Senior Engineer in Global Workplace Services, you will be a technical authority and hands-on platform engineer for Microsoft 365, AI and automation capabilities used across ING. You will design, operate and continuously improve the generic Microsoft 365 platform, Microsoft 365 Copilot, Copilot Studio, Power Platform, connectors, consumption-based services and the automation capabilities that support our workplace services.

You will build secure and scalable platform solutions, automation pipelines and straight-through processes that reduce manual work and improve operational quality. You will also contribute to the operation and development of Exchange and Messaging capabilities where your experience and interests align.

In this role, you combine deep engineering expertise with platform governance, secure AI adoption, operational resilience, cost control, compliance and stakeholder collaboration.

Team

The purpose of Global Workplace Services is to provide ING colleagues with a Digital Workplace in which they can collaborate frictionlessly in a hybrid world. Global Workplace Services enables colleagues worldwide to do their jobs as effectively as possible, using modern digital tools that are secure, up to date and user-friendly.

The Workplace department maximizes value for employees by leveraging the Microsoft Cloud Platform across collaboration, productivity, communication, automation and employee-experience services. Workplace owns and manages Microsoft 365, Microsoft Copilot, Copilot Studio, Power Platform and related platform capabilities, including the governance, automation and operational controls needed to operate these services safely at enterprise scale.

M365 Automation, Platform & Messaging Chapter provides secure, resilient and scalable Microsoft 365 workplace platform capabilities. The chapter manages generic Microsoft 365 platform services; Microsoft 365 Copilot and Copilot Studio; automation for self-service, provisioning, reporting and platform operations; and Messaging services such as Exchange, fax and compliance archiving.

The chapter develops reusable automation libraries and engineering patterns, manages integrations and connectors, improves platform observability and resolves complex technical and security incidents.

Roles and responsibilities

As a Senior Engineer in Global Workplace Services, you will act as a subject-matter expert and hands-on engineer across Microsoft 365 platform capabilities, AI and automation. You will be responsible for designing, implementing and operating secure, reliable and scalable services that support employee productivity and enable controlled innovation across ING.

Microsoft 365 Platform Engineering

• Design, configure, operate and continuously improve generic Microsoft 365 tenant and platform capabilities.
• Translate business, security, risk and compliance requirements into scalable configurations, engineering standards and platform guardrails.
• Develop and maintain configuration standards, access models, operational procedures and lifecycle processes for Microsoft 365 services.
• Monitor Microsoft service health, product changes and platform dependencies, and assess their potential impact on ING.
• Contribute to technical designs, architecture reviews, platform roadmaps and engineering decisions.
• Use automation and configuration control to improve the consistency, traceability and maintainability of Microsoft 365 services.
• Provide technical leadership during complex incidents, investigations, platform changes and service escalations.
• Work with engineers across other Workplace chapters to improve shared platform capabilities and reduce duplication.

AI, Copilot and Agent Platform Engineering

• Design, configure, operate and continuously improve Microsoft 365 Copilot and Copilot Studio platform capabilities.
• Engineer and support enterprise-grade agents, agentic workflows and integrations with Microsoft 365 and other enterprise systems.
• Design integration patterns using Microsoft Graph, APIs, Power Platform connectors, custom connectors and other approved interoperability mechanisms.
• Configure and manage Copilot Studio and Power Platform environments, including access models, environment strategy, data policies and application-lifecycle controls.
• Establish reusable engineering patterns for agent development, testing, deployment, monitoring and support.
• Support the controlled use of Microsoft 365 Copilot connectors and Power Platform connectors, including technical assessment, access control and lifecycle management.
• Engineer and operate Pay-As-You-Go and other consumption-based platform capabilities, including billing policies, access groups, usage monitoring and cost controls.
• Implement monitoring, evaluation and feedback mechanisms for AI services and agents, covering service health, usage, quality, failures, cost and operational risk.
• Help ensure that AI solutions remain secure, observable, auditable and aligned with ING’s responsible-AI, data-protection and regulatory requirements.
• Apply human oversight, least privilege and secure-by-design principles when AI is connected to workflows, enterprise data or business processes.

Power Platform and Connector Governance

• Operate and improve Power Platform capabilities used for enterprise automation and AI integration.
• Design and maintain environment strategies, Managed Environments, access models and application-lifecycle processes.
• Implement Data Loss Prevention policies and connector controls that enable appropriate innovation while protecting enterprise data.
• Assess standard, premium and custom connectors for security, authentication, authorization, data handling, supportability and operational ownership.
• Support makers and engineering teams with approved patterns for developing, testing and promoting solutions through development, acceptance and production environments.
• Automate environment provisioning, policy assignment, deployment and monitoring where appropriate.
• Contribute to an operating model in which solutions have clear ownership, lifecycle management, support arrangements and production controls.

Automation and Straight-Through Processing

• Design, develop and operate automation solutions for self-service requests, user and service provisioning, platform administration, reporting and operational controls.
• Build straight-through processes that take requests from intake through validation, approval, implementation, evidence capture and completion with minimal manual intervention.
• Develop reusable automation components, services, scripts and runbooks using technologies such as PowerShell, Microsoft Graph, REST APIs, Power Automate and Azure services.
• Design and maintain Azure DevOps pipelines for build, test, deployment and configuration-management activities.
• Apply Continuous Integration and Continuous Delivery practices to platform automation and agent solutions.
• Integrate automation with systems such as ServiceNow, Azure DevOps, Microsoft 365, Power Platform, Entra ID and other enterprise platforms.
• Implement appropriate exception handling, logging, approvals, segregation of duties and rollback capabilities.
• Develop desired-state monitoring and configuration-control capabilities to identify drift and improve platform stability.
• Replace repetitive manual processes with secure, auditable and reusable automation wherever this delivers measurable value.
• Produce operational reporting and telemetry that improve insight into service health, provisioning, usage, costs, risks and control effectiveness.

Messaging and Exchange Engineering

Experience with Exchange and Messaging technologies is a strong advantage for this position. Depending on your expertise, you may also:

• Design, configure and operate Exchange Online and related Messaging capabilities.
• Engineer solutions involving mail flow, transport rules, connectors, mailboxes, distribution capabilities and hybrid or cross-tenant dependencies.
• Support compliance archiving, retention, eDiscovery and regulatory Messaging requirements in collaboration with security and compliance specialists.
• Automate Messaging administration, provisioning, reporting and configuration validation.
• Monitor service health, message flow, security signals, capacity and platform changes.
• Lead troubleshooting for complex Messaging incidents and integration issues.
• Contribute to the modernization of legacy Messaging integrations and authentication patterns.

Operational Excellence, Security and Risk

• Apply strong engineering practices, including secure coding, peer review, automated testing, configuration control, documentation, monitoring and structured problem management.
• Ensure platform changes and automation are reproducible, traceable, auditable and supported by appropriate evidence.
• Identify and mitigate risks related to Microsoft 365, AI, automation, integrations, connectors and Messaging services.
• Contribute to cyber-resilience, business-continuity, audit, privacy, sourcing and compliance activities.
• Apply least-privilege, separation-of-duties and privileged-access principles to administrative and automated capabilities.
• Develop dashboards, alerts and telemetry that make platform health, control effectiveness, consumption and operational risks visible.
• Use incidents, service data and control findings to drive continuous improvement.

Stakeholder Collaboration and Technical Leadership

• Work closely with Product Managers, Chapter Leads, IT Area Leads, architects, engineers, security, risk, compliance, legal, sourcing and support teams.
• Translate business needs and policy requirements into practical engineering solutions and reusable platform capabilities.
• Communicate clearly with technical and non-technical stakeholders during designs, changes, incidents, risk assessments and service reviews.
• Challenge proposed solutions constructively and promote standardization, reuse and automation before introducing additional complexity.
• Coach other engineers, review technical work and strengthen engineering maturity across the chapter.
• Maintain active relationships with Microsoft and other strategic suppliers to understand product direction, resolve platform issues and influence future capabilities.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

We’re looking for a candidate with a prove track record and skills in:

Required Technical Experience

• Extensive experience designing, operating or improving enterprise-scale Microsoft 365 workplace services in a global environment.
• Proven experience leading engineering organizations responsible for mission-critical platforms supporting tens of thousands of users globally.

Strong hands-on expertise across Microsoft 365 architecture including:

• Microsoft 365 Copilot
• Power Platform
• Microsoft 365 connectors and Graph API
• Viva Suite
• Azure subscriptions and pay-as-you-go models
• Microsoft Purview
• Exchange Online
• Teams
• Entra ID

Demonstrated expertise in:

• Enterprise Architecture
• Zero Trust Security
• Identity and Access Management
• Data Governance
• Information Protection
• Data Loss Prevention
• Large-scale Cloud Transformation
• API-based integrations
• Automation and Infrastructure as Code
• Experience operating services in a regulated enterprise environment where security, privacy, resilience, auditability and employee experience must be balanced.

Engineering Excellence

• Expert understanding of platform engineering principles, secure-by-design practices, service reliability and operational resilience.
• Proven experience establishing engineering practices including:
• DevSecOps
• CI/CD
• Site Reliability Engineering (SRE)
• Observability
• Platform Telemetry
• Engineering Quality Metrics
• Service Resilience Engineering
• Proven ability to improve service quality through automation, monitoring, documentation, configuration control and structured problem solving.
• Ability to translate complex technical topics into clear guidance, standards and operational procedures for engineers, support teams and stakeholders.
• Demonstrated ability to use data, telemetry and business outcomes to guide technology decisions.

Personal Skills

• You are a collaborative senior engineer with a strong sense of ownership, curiosity and service mindset.
• You can work independently while staying connected with product, engineering, support, risk and security stakeholders.
• You are able to challenge constructively, simplify complexity and make decisions based on facts, data and user impact.
• You continuously develop yourself to stay ahead of market, technology, regulatory and organizational changes.
• You possess an excellent level of English in both spoken and written communication.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us

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