{"id":3122086,"url":"https://alion.io/job/ing-group-senior-engineer-automation-platform-messaging","title":"Senior Engineer – Automation, Platform & Messaging","company":{"id":3744,"name":"ING Group","domain":"ing.com","url":"https://alion.io/company/ing","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":103,"ghost_share":0,"stale_share":0.786,"repost_share":0.01,"time_to_fill_p50_days":27,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":124000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":73},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"CI/CD","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Power Automate","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Zero Trust","optional":false}],"status":"closed","first_seen_at":"2026-10-23T01:02:27Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T00:59:09Z","board_verified":false,"closed_at":"2026-10-27T00:59:09Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"As a Senior Engineer in Global Workplace Services, you will be a technical authority and hands-on platform engineer for Microsoft 365, AI and automation capabilities used across ING. You will design, operate and continuously improve the generic Microsoft 365 platform, Microsoft 365 Copilot, Copilot Studio, Power Platform, connectors, consumption-based services and the automation capabilities that support our workplace services.\nYou will build secure and scalable platform solutions, automation pipelines and straight-through processes that reduce manual work and improve operational quality. You will also contribute to the operation and development of Exchange and Messaging capabilities where your experience and interests align.\nIn this role, you combine deep engineering expertise with platform governance, secure AI adoption, operational resilience, cost control, compliance and stakeholder collaboration.\nTeam\nThe purpose of Global Workplace Services is to provide ING colleagues with a Digital Workplace in which they can collaborate frictionlessly in a hybrid world. Global Workplace Services enables colleagues worldwide to do their jobs as effectively as possible, using modern digital tools that are secure, up to date and user-friendly.\nThe Workplace department maximizes value for employees by leveraging the Microsoft Cloud Platform across collaboration, productivity, communication, automation and employee-experience services. Workplace owns and manages Microsoft 365, Microsoft Copilot, Copilot Studio, Power Platform and related platform capabilities, including the governance, automation and operational controls needed to operate these services safely at enterprise scale.\nM365 Automation, Platform & Messaging Chapter provides secure, resilient and scalable Microsoft 365 workplace platform capabilities. The chapter manages generic Microsoft 365 platform services; Microsoft 365 Copilot and Copilot Studio; automation for self-service, provisioning, reporting and platform operations; and Messaging services such as Exchange, fax and compliance archiving.\nThe chapter develops reusable automation libraries and engineering patterns, manages integrations and connectors, improves platform observability and resolves complex technical and security incidents.\nRoles and responsibilities\nAs a Senior Engineer in Global Workplace Services, you will act as a subject-matter expert and hands-on engineer across Microsoft 365 platform capabilities, AI and automation. You will be responsible for designing, implementing and operating secure, reliable and scalable services that support employee productivity and enable controlled innovation across ING.\nMicrosoft 365 Platform Engineering\nDesign, configure, operate and continuously improve generic Microsoft 365 tenant and platform capabilities.\nTranslate business, security, risk and compliance requirements into scalable configurations, engineering standards and platform guardrails.\nDevelop and maintain configuration standards, access models, operational procedures and lifecycle processes for Microsoft 365 services.\nMonitor Microsoft service health, product changes and platform dependencies, and assess their potential impact on ING.\nContribute to technical designs, architecture reviews, platform roadmaps and engineering decisions.\nUse automation and configuration control to improve the consistency, traceability and maintainability of Microsoft 365 services.\nProvide technical leadership during complex incidents, investigations, platform changes and service escalations.\nWork with engineers across other Workplace chapters to improve shared platform capabilities and reduce duplication.\nAI, Copilot and Agent Platform Engineering\nDesign, configure, operate and continuously improve Microsoft 365 Copilot and Copilot Studio platform capabilities.\nEngineer and support enterprise-grade agents, agentic workflows and integrations with Microsoft 365 and other enterprise systems.\nDesign integration patterns using Microsoft Graph, APIs, Power Platform connectors, custom connectors and other approved interoperability mechanisms.\nConfigure and manage Copilot Studio and Power Platform environments, including access models, environment strategy, data policies and application-lifecycle controls.\nEstablish reusable engineering patterns for agent development, testing, deployment, monitoring and support.\nSupport the controlled use of Microsoft 365 Copilot connectors and Power Platform connectors, including technical assessment, access control and lifecycle management.\nEngineer and operate Pay-As-You-Go and other consumption-based platform capabilities, including billing policies, access groups, usage monitoring and cost controls.\nImplement monitoring, evaluation and feedback mechanisms for AI services and agents, covering service health, usage, quality, failures, cost and operational risk.\nHelp ensure that AI solutions remain secure, observable, auditable and aligned with ING’s responsible-AI, data-protection and regulatory requirements.\nApply human oversight, least privilege and secure-by-design principles when AI is connected to workflows, enterprise data or business processes.\nPower Platform and Connector Governance\nOperate and improve Power Platform capabilities used for enterprise automation and AI integration.\nDesign and maintain environment strategies, Managed Environments, access models and application-lifecycle processes.\nImplement Data Loss Prevention policies and connector controls that enable appropriate innovation while protecting enterprise data.\nAssess standard, premium and custom connectors for security, authentication, authorization, data handling, supportability and operational ownership.\nSupport makers and engineering teams with approved patterns for developing, testing and promoting solutions through development, acceptance and production environments.\nAutomate environment provisioning, policy assignment, deployment and monitoring where appropriate.\nContribute to an operating model in which solutions have clear ownership, lifecycle management, support arrangements and production controls.\nAutomation and Straight-Through Processing\nDesign, develop and operate automation solutions for self-service requests, user and service provisioning, platform administration, reporting and operational controls.\nBuild straight-through processes that take requests from intake through validation, approval, implementation, evidence capture and completion with minimal manual intervention.\nDevelop reusable automation components, services, scripts and runbooks using technologies such as PowerShell, Microsoft Graph, REST APIs, Power Automate and Azure services.\nDesign and maintain Azure DevOps pipelines for build, test, deployment and configuration-management activities.\nApply Continuous Integration and Continuous Delivery practices to platform automation and agent solutions.\nIntegrate automation with systems such as ServiceNow, Azure DevOps, Microsoft 365, Power Platform, Entra ID and other enterprise platforms.\nImplement appropriate exception handling, logging, approvals, segregation of duties and rollback capabilities.\nDevelop desired-state monitoring and configuration-control capabilities to identify drift and improve platform stability.\nReplace repetitive manual processes with secure, auditable and reusable automation wherever this delivers measurable value.\nProduce operational reporting and telemetry that improve insight into service health, provisioning, usage, costs, risks and control effectiveness.\nMessaging and Exchange Engineering\nExperience with Exchange and Messaging technologies is a strong advantage for this position. Depending on your expertise, you may also:\nDesign, configure and operate Exchange Online and related Messaging capabilities.\nEngineer solutions involving mail flow, transport rules, connectors, mailboxes, distribution capabilities and hybrid or cross-tenant dependencies.\nSupport compliance archiving, retention, eDiscovery and regulatory Messaging requirements in collaboration with security and compliance specialists.\nAutomate Messaging administration, provisioning, reporting and configuration validation.\nMonitor service health, message flow, security signals, capacity and platform changes.\nLead troubleshooting for complex Messaging incidents and integration issues.\nContribute to the modernization of legacy Messaging integrations and authentication patterns.\nOperational Excellence, Security and Risk\nApply strong engineering practices, including secure coding, peer review, automated testing, configuration control, documentation, monitoring and structured problem management.\nEnsure platform changes and automation are reproducible, traceable, auditable and supported by appropriate evidence.\nIdentify and mitigate risks related to Microsoft 365, AI, automation, integrations, connectors and Messaging services.\nContribute to cyber-resilience, business-continuity, audit, privacy, sourcing and compliance activities.\nApply least-privilege, separation-of-duties and privileged-access principles to administrative and automated capabilities.\nDevelop dashboards, alerts and telemetry that make platform health, control effectiveness, consumption and operational risks visible.\nUse incidents, service data and control findings to drive continuous improvement.\nStakeholder Collaboration and Technical Leadership\nWork closely with Product Managers, Chapter Leads, IT Area Leads, architects, engineers, security, risk, compliance, legal, sourcing and support teams.\nTranslate business needs and policy requirements into practical engineering solutions and reusable platform capabilities.\nCommunicate clearly with technical and non-technical stakeholders during designs, changes, incidents, risk assessments and service reviews.\nChallenge proposed solutions constructively and promote standardization, reuse and automation before introducing additional complexity.\nCoach other engineers, review technical work and strengthen engineering maturity across the chapter.\nMaintain active relationships with Microsoft and other strategic suppliers to understand product direction, resolve platform issues and influence future capabilities.\nHow to succeed\nWe hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.\nWe’re looking for a candidate with a prove track record and skills in:\nRequired Technical Experience\nExtensive experience designing, operating or improving enterprise-scale Microsoft 365 workplace services in a global environment.\nProven experience leading engineering organizations responsible for mission-critical platforms supporting tens of thousands of users globally.\nStrong hands-on expertise across Microsoft 365 architecture including:\nMicrosoft 365 Copilot\nPower Platform\nMicrosoft 365 connectors and Graph API\nViva Suite\nAzure subscriptions and pay-as-you-go models\nMicrosoft Purview\nExchange Online\nTeams\nEntra ID\nDemonstrated expertise in:\nEnterprise Architecture\nZero Trust Security\nIdentity and Access Management\nData Governance\nInformation Protection\nData Loss Prevention\nLarge-scale Cloud Transformation\nAPI-based integrations\nAutomation and Infrastructure as Code\nExperience operating services in a regulated enterprise environment where security, privacy, resilience, auditability and employee experience must be balanced.\nEngineering Excellence\nExpert understanding of platform engineering principles, secure-by-design practices, service reliability and operational resilience.\nProven experience establishing engineering practices including:\nDevSecOps\nCI/CD\nSite Reliability Engineering (SRE)\nObservability\nPlatform Telemetry\nEngineering Quality Metrics\nService Resilience Engineering\nProven ability to improve service quality through automation, monitoring, documentation, configuration control and structured problem solving.\nAbilit...","description_format":"text","description_chars":13656,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-23T01:02:27Z"},{"event":"close","at":"2026-10-27T00:59:09Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/ing-group-senior-engineer-automation-platform-messaging","json_url":"https://alion.io/job/ing-group-senior-engineer-automation-platform-messaging.json","meta":{"generated_at":"2026-10-27T09:16:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10299,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3744},"rest":"https://alion.io/mcp/rest/get_company?id=3744"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fing-group-senior-engineer-automation-platform-messaging"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fing-group-senior-engineer-automation-platform-messaging"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fing-group-senior-engineer-automation-platform-messaging"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ing-group-senior-engineer-automation-platform-messaging\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fing-group-senior-engineer-automation-platform-messaging"}]}