{"id":4281851,"url":"https://alion.io/job/ing-group-service-management-expert","title":"Service Management Expert","company":{"id":3744,"name":"ING Group","domain":"ing.com","url":"https://alion.io/company/ing","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":111,"ghost_share":0.009,"stale_share":0.766,"repost_share":0.036,"time_to_fill_p50_days":29,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Katowice, Poland","Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":9600,"max":15000,"currency":"PLN","period":"month","gross":null,"usd_annual":45072},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-13T20:42:22Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T20:42:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ING Hubs Poland is hiring!\nThe expected salary for:\nSenior specialist position: 9600 - 15 000 PLN\nExpert position: 13 000 - 17 000 PLN\nThe financial ranges specified in the announcement are adjusted and may differ from the range specified in the remuneration regulations.\nWe are looking for You if:\nYou have expert knowledge about Service Management, Portfolio Management, Customer Experience Management\nYou have proven track record of successfully managing and improving Service Management processes in areas of performance, service catalogue design, reporting and sourcing controls\nYou are able to ensure compliance to regulatory requirements like: EBA, DORA, SCHREMS II etc. for services, including data remediation\nYou thrive in a collaborative environment, effectively communicating with cross-functional teams and management to achieve common goals\nYou'll get extra points for:\nStrong problem-solving skills with focus on implementing sustainable solutions, preferably based on Design Thinking methodology\nExcellent project management skills to drive initiatives aimed at continuous service improvement\nWorking knowledge of European sourcing policy in financial sector\nIn-depth knowledge of working for or with Shared services (Hub)\nProficiently in utilizing SM tools and platforms\nExceptional analytical skills to asses and improve service metrics\nExcellent stakeholder management skills in diverse environment\nYour responsibilities:\nCreation and maintenance of service catalogue in central repository\nCentral repository setup, including workflow initiation towards Service Recipients\nCoordination and monitoring of processes towards Service Recipients during onboarding and service life cycle\nService Level and Service Volume Reporting\nPreparing and communicating Service Review meetings\nCoordination with Service Recipients, in line with the contractual agreement including formal communication.\nInformation about team:\nService Management team is a central role in supporting both the ING Hubs organisation and Service Receivers. We ensure that services delivered within the intragroup sourcing model are compliant with regulatory and sourcing requirements, while also continuously improving the customer experience.\nWe work closely with Global Service Owners and key stakeholders to manage service setup, monitor service performance, and ensure consistent, transparent, and customer-centric service delivery across the entire lifecycle.\nThe role naming convention in the global ING job architecture will be “Consultant III” or \"Consultant IV\"\nPlease send your CV only in English.","description_format":"text","description_chars":2589,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Investment Banking & M&A Advisory","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-11-13T20:42:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-13T23:52:13Z"},"pay":{"stated_usd_annual":45072,"is_top_pay":false},"html_url":"https://alion.io/job/ing-group-service-management-expert","json_url":"https://alion.io/job/ing-group-service-management-expert.json","meta":{"generated_at":"2026-11-13T23:52:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":47602,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3744},"rest":"https://alion.io/mcp/rest/get_company?id=3744"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fing-group-service-management-expert"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fing-group-service-management-expert"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fing-group-service-management-expert"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ing-group-service-management-expert\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fing-group-service-management-expert"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4281851}},{"tool":"search_jobs","arguments":{"company":"ing.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4281851},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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