{"id":262560,"url":"https://alion.io/job/ing-group-service-manager","title":"Service Manager","company":{"id":3744,"name":"ING Group","domain":"ing.com","url":"https://alion.io/company/ing","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":91,"ghost_share":0,"stale_share":0.758,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1578},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-09-25T20:58:55Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Service Manager III\nShape the Future of Global Service Management at ING\nGreat service does not happen by accident. It happens when skilled professionals bring structure, transparency, and collaboration to complex global environments. At ING Hubs Philippines, we are looking for a Service Manager III who is passionate about service management, stakeholder engagement, contract governance, and continuous improvement.\nRole Summary\nAs a Service Manager III, you will support and enhance the end-to-end service management lifecycle across ING's global organization. You will work closely with Service Owners, service providers, outsourcing partners, and ING entities worldwide to ensure service quality, compliance, transparency, and continuous improvement.\nAbout the Team\nYou will join a globally connected team responsible for driving service management excellence across ING.\nWhat You'll Do\nLead drafting, review, negotiation, and finalization of contracts.\n\nEnsure compliance with legal and regulatory requirements.\n\nMaintain contract repositories and documentation.\n\nMonitor contract performance, renewals, amendments, and terminations.\n\nAct as SME for contract and service management matters.\n\nPrepare service management reports and stakeholder insights.\n\nOrganize governance meetings and stakeholder touchpoints.\n\nDevelop service management documentation.\n\nDrive framework compliance and continuous improvement.\n\nRequired Skills & Experience\n5-7 years experiencein service management, project managementor customer service.\n\nStrong stakeholder management and communication skills.\n\nAnalytical, organizational, problem-solvingand continuous improvement capabilities.\n\nExperience with reporting, documentationand governance frameworks.\n\nAbility to work across cultures, countriesand time zones.\n\nPreferred Certifications: Six Sigma Yellow/Green Belt, PMP, Operational Excellence certifications.\nDiversity & Inclusion: Don'tmeet 100% of the qualifications? If you are excited about this role, we encourage you to apply.\nJob Application Safety Reminder: Apply only through ING careers and Workday. Legitimate communications come from @ing.com or @myworkday.com. ING will never request payments or banking details.\nAbout ING: With 65,000 employees in approximately 40 countries, ING empowers people to stay a step ahead in life and business.","description_format":"text","description_chars":2341,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-09-05T11:59:25Z"}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.458,"p_room":0.45,"age_days":29,"expected_fill_days":17,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/ing-group-service-manager","json_url":"https://alion.io/job/ing-group-service-manager.json","meta":{"generated_at":"2026-09-26T03:30:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3742,"day_limit":5000,"remaining_today":1258,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}