{"id":3721161,"url":"https://alion.io/job/ingenio-customer-success-manager-2","title":"Customer Success Manager","company":{"id":456152,"name":"Ingenio","domain":"ingenio.com","url":"https://alion.io/company/ingenio-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-20T14:21:23Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T22:42:33Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"Before we get started: \n Here at Ingenio, we'd love to talk with you regardless of your qualifications or years of experience. If you believe you’d be a great fit for this role, we invite you to apply even if you do not meet all points on the job description.\nWho we are: \n Ingenio is on a mission to make spiritual wellness a core part of modern self-care. We are a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life. We are passionate about connecting people with the world’s best advisors and content to restore spiritual wellness to its rightful place, easing the stress of modern life with trusted ancient practices.\nOur global portfolio spans over 20 marketplace and media brands in the spiritual and emotional wellness space. Our flagship brands include Keen, Horoscope.com, Astrology.com, Purple Garden, Kasamba, and Kang.\nHow you’ll be impactful:\n The Advisor Success team operates from a clear, data-driven strategy that spans the full advisor lifecycle - from onboarding through active talent management to off-boarding.\nAs an Advisor Success Manager, your core mission is to grow advisors' businesses on our platform. When advisors win, the marketplace wins. You are part relationship builder, part growth consultant - helping a diverse, multilingual community of independent professionals across multiple brands understand the marketplace, optimize their service, and build sustainable revenue.\nYou bring deep ecosystem understanding, knowing how the client-advisor relationship works, what drives marketplace dynamics, and where the competitive landscape is heading. You build genuine, lasting relationships remotely and turn advisor success into measurable business growth.\nWhat you’ll be doing:\nSupport any of the stages of the full advisor lifecycle - from onboarding and early activation through to ongoing engagement, retention, and offboarding\nDevelop and maintain strong advisor relationships by acting as a trusted, responsive partner for day-to-day support, strategic guidance, and ongoing communication across email, Zoom, and webinars. \nIdentify trends and improvement opportunities, and execute targeted initiatives to move the needle on engagement and quality\nManage support tickets with efficiency and a consistently high standard of resolution quality\nSupport advisors through platform changes, new feature rollouts, and operational transitions while maintaining exceptional service quality, clear communication, and a positive advisor experience. \nProactively identify inefficiencies in advisor management processes and propose scalable solutions, including AI-powered tools and automation where relevant\nServe as the Voice of the Advisor, channeling feedback and competitive insights into product and operational improvements\nExplore and test new engagement formats such as influencer-style advisor partnerships and community-building initiatives that drive advisor loyalty and advocacy\nWhat you’ll need to be successful:\n\n2+ years in account management, client success, or a partner/advisor-facing role\nProven ability to manage a large, diverse portfolio of external partners or clients\nData fluency - able to interpret performance data, identify patterns, and use insights to prioritize and drive change\nStrong communicator across written and verbal formats, able to engage effectively with a diverse advisor audience at any scale \nExperience with support tools such as Zendesk or similar CRM/ticketing platforms\nExposure to influencer management, creator partnerships, or community-building is a strong plus\nB2C or marketplace experience is a strong plus \nSpanish proficiency is an advantage\nThe Standard: Operational Philosophy & Innovation:\n Beyond day-to-day responsibilities, you are expected to operate with a \"Play to Win\" mindset\nData-Driven: You leverage ticketing data, advisor KPIs, and marketplace signals to guide decisions and prioritize where your energy creates the most impact\nBusiness Acumen: You understand the \"Why\" behind the \"What\" - you see how advisor experience connects to retention, revenue, and marketplace quality, and you factor that into every decision\nProactive Innovation: You are a lifelong learner who stays ahead of industry trends, challenges existing processes, and actively seeks smarter ways to support advisors - including AI-powered tools, automation, and scalable solutions that preserve the human touch our brands are known for\nOperational Excellence: You bring structure and consistency to complex, high-volume work without losing the warmth and responsiveness that builds lasting advisor relationships\nVoice of the Advisor: You don't just execute - you listen, synthesize, and advocate, turning advisor feedback and competitive intelligence into meaningful improvements\nPerks & Benefits:\nFriendly, talented, collaborative and entrepreneurial team\nPremium medical, dental, and vision insurance\nGenerous holiday and PTO policies (including Birthday PTO!)\nSummer Fridays\nTechnology stipend\nTraining and development opportunities and allowance\nFun and inclusive digital, and (in the future) in-person events\nPay Transparency:\n The US hourly range for this full-time position is $26.44-$31.25/hour ($55,000-$65,000/annually). Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.\nCandidates must have valid work authorization. This role does not sponsor or support new or transferred H-1B, F-1, OPT, STEM OPT, or any other visas.\nWhy Ingenio?\n Our growing team of over 300 employees is powered by our diverse perspectives and company core values: \nWe are humble. We believe the best result is achieved by leveraging others’ perspectives\nWe think like owners. We make decisions that optimize for the greater good of the organization\nWe challenge limiting beliefs. We are at our best when we identify and shatter status quo expectations\nIngenio is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.\nAs English is our primary working language across our global organization, please submit your resume/CV in English.","description_format":"text","description_chars":6890,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Health Apps"],"lifecycle":[{"event":"open","at":"2026-11-04T02:43:09Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.854,"p_room":0.9,"age_days":19,"expected_fill_days":54,"reasons":["conf:3","win:mid","comp:junior"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":true},"html_url":"https://alion.io/job/ingenio-customer-success-manager-2","json_url":"https://alion.io/job/ingenio-customer-success-manager-2.json","meta":{"generated_at":"2026-11-10T02:55:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456152},"rest":"https://alion.io/mcp/rest/get_company?id=456152"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fingenio-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fingenio-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fingenio-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ingenio-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fingenio-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3721161}},{"tool":"search_jobs","arguments":{"company":"ingenio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3721161},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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