{"id":3784037,"url":"https://alion.io/job/ingenio-senior-product-manager-core-experience","title":"Senior Product Manager, Core Experience","company":{"id":456152,"name":"Ingenio","domain":"ingenio.com","url":"https://alion.io/company/ingenio-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":175000,"max":200000,"currency":"USD","period":"year","gross":null,"usd_annual":200000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T22:05:05Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T12:24:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Before we get started: \n Here at Ingenio, we'd love to talk with you regardless of your qualifications or years of experience. If you believe you’d be a great fit for this role, we invite you to apply even if you do not meet all points on the job description.\nWho we are: \n Ingenio is on a mission to make spiritual wellness a core part of modern self-care. We are a global media and technology company developing products that provide guidance on love, relationships, careers, and all aspects of life. We are passionate about connecting people with the world’s best advisors and content to restore spiritual wellness to its rightful place, easing the stress of modern life with trusted ancient practices.\nOur global portfolio spans over 20 marketplace and media brands in the spiritual and emotional wellness space. Our flagship brands include Keen, Horoscope.com, Astrology.com, Purple Garden, Kasamba, and Kang.\nHow you’ll be impactful: \n Ingenio's US Marketplace (Keen) is looking for a Senior Product Manager to own the customer experience after the first paid conversation. Following our recent rebrand and ongoing product redesign, this role will turn that foundation into measurable improvements in retention, revenue per customer, and customer lifetime value.\nCustomers come to Keen seeking guidance on relationships, careers, and life's important moments. Finding the right advisor, building trust, and returning are what drive our business. While our Growth team owns the journey to the first conversation, you'll own what turns that first interaction into a lasting relationship.\nWhere you'll start: The first week. Your initial focus is improving retention after the first conversation. You'll optimize advisor discovery and ranking across cards, profiles, and category pages, refine funding and packaging experiences, and identify what drives customers to return. You'll establish targets and run experiments against key metrics: week-1 return rate, month-1 retention, repeat purchase rate, and revenue per customer.\nWhere it goes: The customer lifetime. You'll own the broader customer experience, from matching and personalization to AI-powered features, loyalty, trust, and re-engagement. You'll define Keen's Core Experience strategy, prioritize investments, partner with teams shaping advisor supply, and drive long-term customer lifetime value.\nWe're a small, growing team of four across Product and Design, offering meaningful ownership, direct access to leadership, and visible business impact. As a senior team member, you'll also elevate how we form hypotheses, evaluate experiments, and make product decisions.\nPlease note: This role will require being in our SF office at least 3 days per week (Tuesday-Thursday).\n\nWhat you'll be doing:\nOwn customer value outcomes: Drive week-1 return rate, month-1 retention, repeat purchase rate, and revenue per customer, with customer lifetime value (CLV) as the overarching metric. Set targets, build the underlying models, and report weekly to leadership.\nDefine the Core Experience strategy and roadmap using cohort data, customer insights, and unit economics. Prioritize investments, make tradeoffs, and communicate decisions across the company.\nOwn the customer-facing marketplace experience across web and mobile, including advisor cards and profiles, browsing, search, sorting, favorites, and in-product notifications.\nLead matching and personalization: Optimize advisor rankings and recommendations, evaluating quality and impact on 30 and 90-day customer value, not just immediate conversion.\nDrive post-purchase monetization: Optimize add-funds flows, pricing, packaging, payments, and repeat-purchase offers. Partner with Growth to improve the transition from first purchase to repeat engagement.\nBuild lifecycle and re-engagement experiences with Marketing and CRM, including week-1 messaging, loyalty, rewards, and AI-powered features that keep customers engaged between sessions.\nLead rigorous experimentation: Design rapid, statistically sound tests with clear hypotheses, success metrics, and decision criteria. Balance short-term gains with long-term value and pivot when results demand it.\nDevelop deep customer insights through cohort and segment analysis, customer interviews, usability research, and support data to understand what drives retention.\nPartner with Marketplace Success and Data to improve advisor quality, availability, and pricing as key drivers of customer retention.\nElevate product execution: Lead engineers and designers through ambiguous challenges, strengthen experimentation standards, and mentor PMs as the team grows.\nWhat you'll need to be successful:\n6+ years of product management experience in B2C, subscription, or two-sided marketplace products, with direct ownership of retention, engagement, or monetization.\nProven business impact improving retention, repeat purchases, or revenue per user, with measurable results and clear understanding of what drove them.\nDeep experimentation expertise, including long-term cohort measurement and experience establishing experimentation standards across teams.\nExperience shipping and evaluating search, ranking, recommendations, matching, or personalization products with probabilistic outcomes.\nStrong analytical skills across cohort retention, CLV, ARPU, payback, and CLV, with hands-on experience in product analytics, feature flagging, and financial modeling.\nStrong product and design judgment, particularly for high-trust consumer experiences where presentation influences customer confidence.\nAbility to translate quantitative and qualitative insights into compelling product strategies, investment decisions, and measurable outcomes.\nAI fluency, including shipping AI-powered customer experiences and using AI tools to improve your own productivity.\nNice to have:\nHigh ownership, bias toward action, and ability to influence cross-functional teams and leadership through data-driven decisions.\nExperience with payments, wallets, credits, or pay-per-minute pricing.\nExperience building loyalty, rewards, or re-engagement programs that improve retention.\nTwo-sided marketplace experience, particularly where supply quality influences customer outcomes.\nExperience partnering with lifecycle marketing or CRM teams and tools.\nExperience contributing to major product, platform, or brand transformations.\nExperience mentoring or managing product managers.\nPerks & Benefits:\nOpportunity to work alongside a friendly, talented, and highly collaborative team\nPremium medical, dental, and vision insurance \nGenerous holiday and PTO policies (including Birthday PTO!)\nSummer Fridays\nTechnology stipend\n401k matching program \nLunch \nWellness allowance \nTraining and development opportunities and allowance \nFun and inclusive in-person and virtual events \nPay Transparency:\n The US base salary range for this full-time position is $175,000-$200,000. In addition to competitive base pay, this role is eligible for an annual bonus, equity, and comprehensive benefits. \nOur salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target base salary for new hires in the San Francisco Bay Area. Individual compensation is determined based on work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the compensation package and range for your preferred location during the hiring process.\nCandidates must have valid work authorization. This role does not sponsor or support new or transferred H-1B, F-1, OPT, STEM OPT, or any other visas.\nWhy Ingenio?\n Our growing team of over 300 employees is powered by our diverse perspectives and company core values: \nWe are humble. We believe the best result is achieved by leveraging others’ perspectives\nWe think like owners. We make decisions that optimize for the greater good of the organization\nWe challenge limiting beliefs. We are at our best when we identify and shatter status quo expectations\nIngenio is an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.\nAs English is our primary working language across our global organization, please submit your resume/CV in English.","description_format":"text","description_chars":8458,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":["401k plan","Equity","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Health Apps"],"lifecycle":[{"event":"open","at":"2026-11-05T02:36:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":1}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":54,"reasons":["conf:2","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":200000,"is_top_pay":true},"html_url":"https://alion.io/job/ingenio-senior-product-manager-core-experience","json_url":"https://alion.io/job/ingenio-senior-product-manager-core-experience.json","meta":{"generated_at":"2026-11-06T14:18:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26493,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":456152},"rest":"https://alion.io/mcp/rest/get_company?id=456152"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fingenio-senior-product-manager-core-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fingenio-senior-product-manager-core-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fingenio-senior-product-manager-core-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ingenio-senior-product-manager-core-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fingenio-senior-product-manager-core-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3784037}},{"tool":"search_jobs","arguments":{"company":"ingenio.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3784037},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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