{"id":3878699,"url":"https://alion.io/job/ingram-content-group-client-services-coordinator-3-month-ftc","title":"Client Services Coordinator - 3 Month FTC","company":{"id":4521,"name":"Ingram Content Group","domain":"ingramcontent.com","url":"https://alion.io/company/ingram-content-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bradwell, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T16:23:16Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-10T05:07:20Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Fixed term contract for a period of 3 months.\nBecome a part of an innovative team at Ingram Content Group Ltd helping to revolutionise the way publishers make books available in an on-demand world and the way that publisher content reaches readers around the world!\nIngram Content Group is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Our Lightning Source brand gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide book selling channel in the industry.\nIngram Content Group is one of the world's largest and most trusted manufacturers and distributors of books. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class print, print-on-demand, inventory management programs.\nFor more information about Lightning Source and Ingram Content Group please visit our website at www.ingramcontent.com\n Job Summary\nSupports customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to service offerings.\nEssential Job Duties:\nActs as the primary and oftentimes sole point of contact for customers.\nManages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.\nIncrease sales volume via clarification of special offerings and upselling.\nDeals with all publisher queries efficiently and accurately on the phone, email and chat.\nEnsures customer questions and concerns are resolved with a satisfactory resolution.\nManages new and outstanding customer requests, responding to emails and providing updates in a timely manner.\nMaintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.\nUses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.\nLiaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer.\nSupport the drive for sales growth via effective execution of upselling.\nProvide support and answer questions for third-party customer service agents, resulting in a positive customer experience.\nAttend recurring virtual meetings with customers to provide white-glove level of service and support.\nMaintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance. \nOther Duties:\nAny other duties as required in line by managers from time to time, and commensurate with role and responsibilities.\n Experience:\nMinimum of three years’ work experience in a related industry/field.\nEducation:\n O Level/GSCE level education required.\nSkills:\nPossess strong oral and written communication skills\nManage workload by establishing priorities\nAbility to operate successfully within a fast-paced environment\nAbility to think critically in ambiguous situations\nHandle accounts with minimum supervision\nFlexibility is critical - must be able to adapt to frequent change with little or no negative impact to productivity\nAbility to be flexible/multi-task based on workflow demands\nAbility to speak, write and read the English language\nAbility to develop constructive and cooperative working relationships with others, and maintain them over time\nAbility to exercise effective judgment, sensitivity, creativity to changing needs and situations · Ability to maintain consistent, punctual and regular attendance\nAbility to receive and give information in a courteous manner over the telephone, via electronic communication or in person\nAbility to engage in active listening with coworkers, management and clients/customers\nAttention to detail · Knowledge of organization, operating procedures and policies of the company\nAbility to apply new knowledge, technology and procedure to job responsibilities\nAbility to meet and maintain performance objectives (standards)\nAbility to maintain a full-time work schedule during normal company operating hours\nFrench Speaking, beneficial\nEssential Physical Demands:\nAbility to work flexible hours.\nStandard office environment and mainly sedentary work.\nAbility to travel if required.\n Perks/Benefits\nCompetitive salary\n23 days holiday plus Bank Holidays\nLife Assurance\nContinuous Professional Development and Training Opportunities\nFree onsite parking at Milton Keynes \nFree Hot drinks\nSnack and Drink Vending machines on site in Milton Keynes \nLong Service Awards\nCycle to Work 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