{"id":2965415,"url":"https://alion.io/job/ingram-content-group-client-services-representative-aus","title":"Client Services Representative (AUS)","company":{"id":4521,"name":"Ingram Content Group","domain":"ingramcontent.com","url":"https://alion.io/company/ingram-content-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dandenong, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":71000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T13:43:15Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T09:06:14Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs.\nBecome a part of an innovative team helping to revolutionise the way publishers make books available in an on-demand world and helping to revolutionise the way that publisher content reaches readers around the world!\n Job Summary - Supports customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to IngramSpark/Lightning Source service offerings.\nEssential Duties:\nActs as the primary and oftentimes sole point of contact for customers.\nManages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.\nIncrease sales volume via clarification of special offerings and upselling.\nDeals with all publisher queries efficiently and accurately on the phone, email and chat.\nEnsures customer questions and concerns are resolved with a satisfactory resolution.\nManages new and outstanding customer requests, responding to emails and providing updates in a timely manner.\nMaintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.\nUses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.\nLiaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer.\nSupport the drive for sales growth via effective execution of upselling.\nProvide support and answer questions for third-party customer service agents, resulting in a positive customer experience. \nAttend recurring virtual meetings with customers to provide white-glove level of service and support.\nMaintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance.\nOther Duties:\nAny other duties as required in line by managers from time to time, and commensurate with role and responsibilities.\n Qualifications\nKnowledge, Skills and Abilities:\nPossess strong oral and written communication skills\nManage workload by establishing priorities\n Ability to operate successfully within a fast-paced environment\nAbility to think critically in ambiguous situations\nHandle accounts with minimum supervision\nFlexibility is critical - must be able to adapt to frequent change with little or no negative impact to productivity\nAbility to be flexible/multi-task based on workflow demands\nAbility to speak, write and read the English language\nAbility to develop constructive and cooperative working relationships with others, and maintain them over time\nAbility to exercise effective judgment, sensitivity, creativity to changing needs and situations\nAbility to maintain consistent, punctual and regular attendance\nAbility to receive and give information in a courteous manner over the telephone, via electronic communication or in person\nAbility to engage in active listening with coworkers, management and clients/customers\nAttention to detail\nKnowledge of organization, operating procedures and policies of the company\nAbility to apply new knowledge, technology and procedure to job responsibilities\nAbility to meet and maintain performance objectives (standards)\nAbility to maintain full time work schedule during normal company operating hours\nEducation and Experience\nHigh school diploma or GED\n1 year of customer/client service exp\nEssential Physical Demands\nSedentary work\nStandard office environment\n Perks/Benefits:\nCompetitive salary\nGenerous holiday plus Bank Holidays\nLife Assurance\nCompany Pension Scheme\nCompany Sick Pay Scheme\nContinuous Professional Development and Training Opportunities\nBusiness Casual dress code, dress down Fridays\nFree onsite parking\nFree Hot drinks\nSnack and Drink Vending machines on site\nGym Membership Corporate Discount\nService Awards","description_format":"text","description_chars":4352,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Gym membership","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Books","Wholesale"],"lifecycle":[{"event":"open","at":"2026-10-20T23:57:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":18,"reasons":["conf:1","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/ingram-content-group-client-services-representative-aus","json_url":"https://alion.io/job/ingram-content-group-client-services-representative-aus.json","meta":{"generated_at":"2026-10-23T14:04:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21037,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4521},"rest":"https://alion.io/mcp/rest/get_company?id=4521"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fingram-content-group-client-services-representative-aus"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fingram-content-group-client-services-representative-aus"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fingram-content-group-client-services-representative-aus"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ingram-content-group-client-services-representative-aus\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fingram-content-group-client-services-representative-aus"}]}