{"id":1647868,"url":"https://alion.io/job/ingram-micro-consultant-enablement-pss","title":"Consultant -Enablement, PSS","company":{"id":653,"name":"Ingram Micro","domain":"ingrammicro.com","url":"https://alion.io/company/ingram-micro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":52,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1423},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T14:16:50Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nJob Description:\nPosition Summary\nThe Consultant, Enablement & Engagement is responsible for driving the adoption and sustained use of new processes, tools, technologies, and ways of working across Platform Services & Support (PSS).\nWorking with leaders, site managers, supervisors, champions, subject-matter experts, and change and training teams, this role develops and executes enablement, engagement, communication, and adoption plans aligned with business priorities.\nThe Consultant focuses on the people and process aspects of change, ensuring employees understand what is changing, why it matters, and how to apply new capabilities effectively. The role uses extensive knowledge of PSS operations and business processes to address complex adoption challenges, improve existing practices, and develop practical, scalable solutions.\nKey Responsibilities\nEnablement and Adoption\nDevelop and execute enablement and adoption plans for new processes, tools, platform capabilities, and organizational changes.\nTranslate strategic objectives and complex business changes into practical activities that support employee readiness, understanding, and sustained usage.\nAssess change impacts, stakeholder needs, adoption risks, and areas of potential resistance.\nRecommend solutions to address adoption barriers and improve employee and business outcomes.\nAlign activities with PSS priorities and established change-management methodologies.\nStakeholder Engagement\nServe as a trusted advisor to PSS leaders, site managers, supervisors, champions, subject-matter experts, and other stakeholders.\nBuild alignment, ownership, and commitment across impacted teams and locations.\nPartner with change, training, communications, product, process, and operational teams to coordinate implementation activities.\nFacilitate discussions with business stakeholders and super users to identify communication, training, process, and adoption requirements.\nMaintain an active network of site contacts and champions to support local readiness and adoption.\nImplementation and Readiness\nLead enablement and engagement activities throughout the implementation lifecycle.\nDevelop and maintain stakeholder, communication, training, readiness, and adoption plans.\nProvide input into business requirements, process maps, testing approaches, implementation strategies, and user-experience considerations.\nAssess readiness across impacted PSS locations and identify risks, gaps, dependencies, and corrective actions.\nEnsure changes are launched with clear communications, appropriate training, defined ownership, and effective user support.\nMonitor progress and adjust the enablement approach to support a seamless transition and achievement of business objectives.\nCommunications and Training\nDevelop clear, audience-specific communications explaining the purpose, impact, benefits, and expectations associated with a change.\nCollaborate with instructional designers and training leaders to develop learning materials, workshops, job aids, and supporting resources.\nReview training content to ensure business relevance, operational accuracy, and alignment with user needs.\nLead virtual and in-person training, workshops, engagement sessions, and leadership briefings.\nEnsure users understand new processes, responsibilities, tools, and available support channels.\nAdoption Measurement and Sustainment\nDefine adoption measures, success criteria, feedback mechanisms, and reporting requirements.\nMonitor readiness, employee engagement, usage, process compliance, and adoption during and after implementation.\nAnalyze quantitative and qualitative information to identify adoption gaps, delays, or resistance.\nProvide post-implementation reporting, insights, and recommendations to business and enablement leaders.\nPartner with PSS site contacts, product liaison, process, and training teams to address identified issues.\nConduct periodic follow-ups to confirm that changes are embedded and sustained.\nRecommend targeted actions to increase usage and improve employee, operational, and customer outcomes.\nProcess Improvement\nEvaluate existing enablement, engagement, and business-process practices to identify improvement opportunities.\nApply process-improvement techniques and relevant industry practices to strengthen implementation outcomes.\nCreate reusable standards, tools, templates, and best practices that improve consistency and scalability across PSS.\nContribute business and process expertise to strategic initiatives, policies, and procedures.\nScope and Decision-Making\nOperates with a high level of independence when assessing needs, analyzing adoption challenges, and developing recommendations.\nApplies broad business knowledge and judgment to resolve complex or ambiguous issues.\nRecommends enablement, communication, training, adoption, and sustainment approaches.\nPartners with the Enablement or Change Management Leader for final approval of significant changes to established strategies or methodologies.\nEscalates material risks, barriers, and dependencies that may affect adoption or business outcomes.\nQualifications and Experience\nBachelor’s degree in business, organizational change, communications, learning and development, operations, or a related discipline, or equivalent education and experience.\nMinimum of 10 years of relevant functional experience, including at least five years in enablement, change management, business transformation, training, engagement, or process improvement.\nDemonstrated experience developing and implementing enablement, communication, training, or adoption strategies.\nApplied knowledge of change-management and process-improvement methodologies.\nAbility to align strategic objectives with practical execution plans.\nStrong analytical, presentation, facilitation, training, and written communication skills.\nExperience leading virtual and in-person training, workshops, and stakeholder sessions.\nAbility to understand and communicate complex business processes and technology changes.\nProficiency with Microsoft Office and relevant planning, collaboration, reporting, and presentation tools.\nAbility to work across functions, countries, and organizational levels in a fast-paced environment.\nAbility to travel as required.\nKey Competencies\nChange Leadership\nCollaboration and Influence\nStrategic and Global Mindset\nResults Orientation\nJudgment and Decision-Making\nStakeholder Engagement\nBusiness and Process Acumen\nAnalytical Thinking\nCommunication and Facilitation\nContinuous Improvement\nAdaptability and Resilience\nMeasures of Success\nIncreased adoption and sustained usage of new processes, tools, and capabilities.\nImproved readiness and engagement across impacted PSS locations.\nTimely identification and resolution of adoption risks and barriers.\nEffective and consistent communications and training.\nStrong stakeholder alignment, ownership, and accountability.\nMeasurable improvements in process compliance, employee experience, and operational performance.\nScalable enablement practices applied consistently across PSS.","description_format":"text","description_chars":7137,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Resellers & VARs","Electronic Components 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