{"id":3680919,"url":"https://alion.io/job/ingram-micro-customer-success-representative-german-speaking","title":"Customer Success Representative - German Speaking","company":{"id":653,"name":"Ingram Micro","domain":"ingrammicro.com","url":"https://alion.io/company/ingram-micro","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":65,"ghost_share":0.015,"stale_share":0.862,"repost_share":0.015,"time_to_fill_p50_days":31,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain","Santander, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-03T13:08:06Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-12T02:21:55Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nJob Description:\nAbout Us:\nAccelerate your career. Join the organization that's driving the world's technology and shape the future.\nIngram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.\nCome join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!\nWe are hiring a Cloud Customer Success Representative to support our German Partners. They will have her/his mind focused on customer experience to propel recurring revenue generation, retention, and securing some of our most strategic vendor lines. The successful candidate is a committed self-starter who loves helping partners optimize and accelerate their path to success. \nThis position will be in the Barcelona.\nIngram Micro is a fast-paced business with an entrepreneurial mentality within the foundation of a Fortune 100 company, and we’re inviting someone to make an impact who is ready to deliver and collaborate in the development of strategic customers in the region within a stellar customer success team. This role reports to the Manager of European Customer Success CoE. \nKey responsibilities:\nEnsure partners receive best customer experience possible. \nAct as the Ingram Micro Cloud initial point of contact accounts in an aligned territory \nEnsure partners are regularly engaged, updated, upskilled on new Ingram vendors and offerings to encourage a ‘never lose a subscription’ approach. \nContribute to the development of the hub, service desk processes and procedures, to provide timely onboarding, resolution on issues and customer success. \nSupport partners awareness of customer success methodologies so they can drive a customer success strategy within their own business \nWith proactive engagement, serve as the Voice of the Partner by soliciting and presenting business feedback to sales, vendor management and finance teams. \nCollaborate and share best practices amongst team members to continuously improve customer experience, increase revenue, customer retention and growth. \nKPI’s for the role are ongoing partner NRR within the aligned territory. \nContribute to and lead the delivery of platform adoption with our clients as part of the value proposition\nWhat you'll bring\nMust have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.\nSales skills with customer focus oriented\nMinimum of 1-2 years’ experience in sales, account management, consulting or customer success.\nBachelor’s degree or relevant additional experience in related field.\nAbility to balance attention to detail with expeditious execution and a passion for driving exceptional customer experience.\nPrevious experience troubleshooting and ability to work through ambiguity and thrive in a rapidly changing business environment.\nA quick learner, who can think on their feet with experience working in a fast paced, dynamic, ever-changing environment. \nAbility to enlist the support of others and gain commitments to actions and timelines.\nA self-starter, high-achiever who works extremely well with others in a team-oriented environment.\nCompetitive, ethical, refuse-to-lose attitude, strong work ethic, team building and influencing skills.\nPrevious experience working on SaaS, IaaS or general Cloud technology is a plus.\nMust be energetic, bold, and ambitious to execute on Ingram Micro Cloud strategic objectives.\nExcellent written English and native in German","description_format":"text","description_chars":3945,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Supply Chain","IT Resellers & VARs","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-11-03T13:08:06Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":31,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/ingram-micro-customer-success-representative-german-speaking","json_url":"https://alion.io/job/ingram-micro-customer-success-representative-german-speaking.json","meta":{"generated_at":"2026-11-12T07:45:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15587,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":653},"rest":"https://alion.io/mcp/rest/get_company?id=653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fingram-micro-customer-success-representative-german-speaking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fingram-micro-customer-success-representative-german-speaking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fingram-micro-customer-success-representative-german-speaking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ingram-micro-customer-success-representative-german-speaking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fingram-micro-customer-success-representative-german-speaking"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3680919}},{"tool":"search_jobs","arguments":{"company":"ingrammicro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3680919},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}