{"id":1687099,"url":"https://alion.io/job/ingram-micro-principal-enterprise-integration-technical-engineer","title":"Principal, Enterprise Integration (Technical Engineer)","company":{"id":653,"name":"Ingram Micro","domain":"ingrammicro.com","url":"https://alion.io/company/ingram-micro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":50,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2022},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Agentic Workflows","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"Datadog","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-13T00:17:26Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nJob Description:\nRole Overview\nThe Principal Technical Support Engineer is a senior individual contributor responsible for solving complex, cross-platform technical problems and improving the reliability and supportability of Ingram Micro's digital ecosystem. The role operates across Support, Engineering, Product, Cloud Operations, SRE, and partner teams to identify systemic failure patterns, establish technical standards, and convert incident learning into durable product, platform, and operational improvements.\nThis role combines hands-on technical depth with broad organizational influence. The Principal Engineer acts as a technical authority for issues that exceed established support playbooks, while enabling other engineers through architecture guidance, observability, automation, reusable diagnostics, and knowledge engineering.\nKey Responsibilities\nServe as a principal technical escalation point for complex, cross-platform, and systemic customer issues.\nLead technical investigations and root cause analysis for major incidents, recurring defects, and ambiguous failure scenarios.\nDefine diagnostic standards, troubleshooting methodologies, technical runbooks, and reusable investigation patterns.\nPartner with Engineering, Product, SRE, and Cloud Operations to improve platform reliability, resilience, observability, and supportability.\nTranslate customer-impact patterns and incident data into prioritized technical recommendations and permanent corrective actions.\nIdentify recurring support demand that can be eliminated through product fixes, automation, self-service, or workflow redesign.\nDesign and validate AI-assisted troubleshooting, case summarization, knowledge generation, and diagnostic workflows with appropriate human oversight.\nEstablish monitoring, logging, tracing, alerting, and platform health requirements that improve proactive detection and accelerate diagnosis.\nProvide technical leadership during major incidents and ensure lessons are converted into corrective and preventive actions.\nLead technical initiatives spanning multiple support teams, platforms, regions, or engineering domains.\nMentor Senior and Lead Technical Support Engineers and develop reusable technical learning paths, labs, and diagnostic practices.\nCommunicate technical conditions, customer impact, risk, and recommended actions clearly to technical, business, and executive stakeholders.\nContribute to support technology strategy, platform roadmaps, operational readiness, and technical investment priorities.\nScope and Level Expectations\nTechnical scope - Multiple platforms, products, regions, or engineering domains.\nProblem profile - Ambiguous, systemic, recurring, or cross-platform issues beyond established playbooks.\nPrimary impact - Prevents repeat failure, improves supportability, and raises organizational technical capability.\nInfluence - Shapes technical decisions and standards across Support, Product, Engineering, SRE, and Operations without direct authority.\nLeadership model - Senior individual contributor who remains hands-on while multiplying the effectiveness of other engineers.\nDecision horizon - Balances immediate restoration with durable corrective actions and longer-term platform improvement.\nRequired Qualifications and Experience\n10+ years of experience across technical support engineering, software engineering, cloud operations, SRE, platform engineering, or equivalent disciplines.\nDemonstrated success diagnosing complex distributed, cloud, SaaS, API, integration, database, or infrastructure issues.\nExperience leading cross-functional technical investigations and influencing permanent corrective actions.\nStrong understanding of observability, incident management, problem management, reliability engineering, and operational readiness.\nExperience designing automation, diagnostic tooling, or AI-assisted support capabilities.\nDemonstrated ability to influence technical decisions without direct authority.\nStrong written and verbal communication, including translating technical risk into customer and business impact.\nTrack record of mentoring senior engineers and raising technical capability across teams.\nBachelor's degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.\nPreferred Experience\nEnterprise commerce, cloud marketplace, subscription, billing, identity, or ERP-integrated platforms.\nAzure, AWS, containerized environments, and cloud-native architectures.\nREST APIs, authentication flows, microservices, event-driven integrations, and distributed tracing.\nDatadog, Splunk, Application Insights, or equivalent observability platforms.\nPython, PowerShell, or equivalent scripting and workflow automation.\nAI-assisted support engineering, knowledge systems, or agentic workflow design.\nITIL, SRE, cloud, security, or architecture certifications.\nSuccess Outcomes\nRecurring technical demand is reduced through permanent fixes, automation, improved diagnostics, and product or workflow changes.\nTechnical standards, runbooks, and investigation patterns are adopted across teams and improve consistency of execution.\nObservability and diagnostic coverage improve the speed and quality of issue detection, isolation, and resolution.\nProduct and Engineering decisions increasingly reflect customer impact, operational evidence, and supportability requirements.\nSenior engineers demonstrate stronger independent problem solving and broader technical leadership.\nAI-assisted support capabilities deliver measurable gains in customer effort, repeat contact reduction, knowledge quality, or Support-controlled resolution performance.\nHybrid Setup: 10x a month RTO\nWork Schedule: Graveyard Shift","description_format":"text","description_chars":5780,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Resellers & VARs","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-10-02T10:32:09Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.399,"p_room":0.28,"age_days":41,"expected_fill_days":17,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/ingram-micro-principal-enterprise-integration-technical-engineer","json_url":"https://alion.io/job/ingram-micro-principal-enterprise-integration-technical-engineer.json","meta":{"generated_at":"2026-10-13T01:03:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1549,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":653},"rest":"https://alion.io/mcp/rest/get_company?id=653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fingram-micro-principal-enterprise-integration-technical-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fingram-micro-principal-enterprise-integration-technical-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fingram-micro-principal-enterprise-integration-technical-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ingram-micro-principal-enterprise-integration-technical-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fingram-micro-principal-enterprise-integration-technical-engineer"}]}