Principal, Program Manager

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Job Description:

Your role:

Ingram Micro is seeking experienced Principal, Program Manager - Agile Delivery who can lead Program delivery with a lean-agile mindset. They must be quick learners and love challenging themselves to constantly raise the bar. This opportunity requires strong problem-solving skills, an aptitude for team leadership and effective communication and collaboration across stakeholders as they deliver efficient, well-designed, and sophisticated software systems for positive user experience.

The Agile program management role will be establishing and executing all aspects of the program management function for the large-scale, complex global digital program. This includes a portfolio of medium- to large-sized projects that are delivered across the Ingram global landscape.

This position will effectively lead the program and engineering teams to deliver solutions that involve a combination of the following attributes: large-scale program investments, multiple project teams, multiple technology disciplines, global or multiple region geographic deliveries, geographically disbursed delivery teams, and/or the highest-level technical complexity. The program management function includes, but is not limited to: Program Leadership, Planning & Administration, and Execution Integration.

This position must have a mastery and proven prior experience working on a variety of digital programs/projects to succeed within the high-paced environment of Ingram Micro’s Global Digital team. It is expected that the result of this position will be the delivery of an efficient and effective solution or series of solutions resulting in a competitive advantage for the company. A program is defined as a solution delivery team that is made up of multiple project teams all focused on delivering a single solution whose scope is large.

What you bring to the role:

• A Bachelor's degree is required, preferred in Computer Science/Engineering is required.
• Minimum of 8 years of demonstrated experience in combined program and project management delivery.
• Hands-on experience implementing enterprise-level software applications in a fast-paced environment with an ability to manage multiple functional areas simultaneously
• Experience leading large cross-functional teams and driving consensus among colleagues; the ability to lead, motivate, influence, and drive results in a highly matrixed environment is essential.
• Demonstrated strong leadership and have led program team members.
• Relationship management experience within an enterprise globally, among executives, customers, and staff; as well as externally with vendors and business partners as required.
• Experience in evaluating a broad range of internal and external factors when solving problems and making decisions; prioritizes team efforts to support critical, business growth-driven initiatives
• Complex problem resolution and ability to merge diverse technology agendas into a cohesive, integrated digital and eCommerce solution by influencing key technology resources.
• Ability to conduct and interpret qualitative and quantitative analysis and problem-solving skills and show independent judgment and creative problem-solving techniques in a highly complex environment.
• Establish relevant and comprehensive program performance-related metrics that highlight, not only the overall health of the project
• Collaborate with internal and external teams to maintain alignment toward program milestones.
• Drive process improvement to increase team efficiency. Curate internal training content and process documentation to keep teams aligned on standard operating procedures, guardrails, and best practices.
• Handling aspects of technical projects for their organization, responsible for initiating programs, following their progress, and serving as support providers in case issues arise.
• Manage Portfolio and program with constant communication with stakeholders, escalate impediments, help manage risk, and drive relentless improvement.
• Track project performance across scope, schedule, budget, and benefits realization.
• Maintain the enterprise project portfolio dashboard and provide insights to leadership.
• Support portfolio planning, prioritization, and resource allocation.
• Prince2/PMP Certification required
• Agile certification and understanding of SAFe methodologies required
• Superior communication skills, both written and oral.

Specialized Knowledge & Skills:

• 5+ years of experience with eCommerce/distribution domain
• Experience with Engineering and Implementing enterprise level software applications
• Experience with Agile Management Tools (i.e., Confluence, JIRA, VersionOne)
• Experience with leading global cross-functional program teams
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.
• Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games.
• Understand incremental delivery and the value of metrics
• Familiarity with common Agile practices, service-oriented environments, and better development practices
• Understand backlog tracking, burndown metrics, velocity, and task definition
• Program Management: SDLC (Software Development Life Cycle), resource planning, MS Projects
• Proficient with MS Office Applications - Word, Excel, Powerpoint, Visio, Adobe Applications, Project Management tools
• Knowledge of commonly used databases such as Microsoft SQL, Oracle, and Big Query