{"id":1727476,"url":"https://alion.io/job/ingram-micro-professional-technical-support-api-mysql-mssql-postresql-order-management","title":"Professional, Technical Support (API, MySQL, MSSQL, PostreSQL, Order Management)","company":{"id":653,"name":"Ingram Micro","domain":"ingrammicro.com","url":"https://alion.io/company/ingram-micro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":77,"open_postings":60,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false}],"status":"live","first_seen_at":"2026-07-21T00:00:00Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-10-23T08:54:59Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":94},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nJob Description:\nAccelerate your career. Join the organization that's driving the world's technology and shape the future.\nIngram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com\nCome join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!\nWe are looking for a Professional Technical Billing Support Engineer to join our high-performing support team and provide expert-level billing technical assistance to our customers. In this role, you will serve as a trusted advisor, solving complex billing and invoice product issues, and contributing to continuous product and process improvement.\nRole Overview\nWe are looking for aProfessional, Technical Support to join our high-performing support team and provide expert-level technical assistance to our customers and partners.\nIn this role, you will serve as a trusted technical advisor by resolving complex product and platform issues while contributing to continuous product and process improvements. You will work closely with Engineering, Product Management, Vendor teams, and other cross-functional stakeholders to deliver an exceptional customer experience.\nKey Responsibilities\nRespond to complex technical support requests received via phone, email, and support portals.\n\nDiagnose, troubleshoot, and resolve technical issues involving software applications, cloud platforms, APIs, integrations, and infrastructure.\n\nReproduce reported issues, perform root cause analysis, and collaborate with Engineering on bug investigations and feature requests.\n\nAccurately document customer interactions, troubleshooting activities, and case updates within the ticket management system.\n\nDevelop and maintain technical documentation, knowledge base articles, FAQs, and internal troubleshooting guides.\n\nIdentify recurring issues and support trends, providing recommendations for long-term improvements in collaboration with Product and Engineering teams.\n\nUnderstand customers' business objectives and provide timely, effective technical solutions that promote customer success.\n\nSupport multiple cloud and hardware solutions across the Ingram Micro technology portfolio.\n\nContribute to the continuous improvement of support processes, documentation, and operational procedures.\n\nCollaborate with internal teams, vendors, and third-party partners to drive timely issue resolution.\n\nServe as a subject matter expert on the Ingram Micro Xvantage platform by maintaining knowledge of new features, enhancements, and platform capabilities.\n\nAct as the customer's advocate by coordinating with Engineering, Development, and third-party vendors to ensure issues are resolved within established service level objectives (SLOs).\n\nWhat You'll Bring\nEducation\nBachelor's Degree in Computer Science, Information Technology, Engineering, or a related discipline, or an equivalent combination of education, training, and experience.\n\nExperience\n2-4 years of experience in Technical Support, Application Support, Solutions Engineering, SaaS Support, or a similar customer-facing technical role.\n\nExperience supporting SaaS platforms, APIs, cloud applications, or enterprise software solutions.\n\nExperience working with ticketing systems such as Zendesk, Jira, or similar platforms.\n\nExperience creating or maintaining technical documentation and knowledge bases.\n\nTechnical Skills\nStrong troubleshooting skills across software applications, APIs, integrations, and cloud services.\n\nWorking knowledge of AWS, Microsoft Azure, or similar cloud platforms.\n\nUnderstanding of web technologies, system architecture, and software integrations.\n\nExperience with web servers and databases such as Apache, IIS, MySQL, Microsoft SQL Server, or PostgreSQL.\n\nKnowledge of networking and application protocols including DNS, HTTP, HTTPS (SSL), and FTP.\n\nBasic experience working in Linux environments.\n\nUnderstanding of REST APIs, JSON, OAuth, and related web service technologies.\n\nExperience with scripting languages such as Python, Shell, or PowerShell is an advantage.\n\nSoft Skills\nExcellent verbal and written English communication skills.\n\nStrong analytical and problem-solving abilities with a customer-first mindset.\n\nAbility to prioritize multiple support requests while effectively managing customer expectations.\n\nStrong attention to detail and ability to execute efficiently in a fast-paced environment.\n\nComfortable working through ambiguity and adapting to evolving technologies and business priorities.\n\nSelf-motivated, proactive, and eager to learn new technologies.\n\nPassion for delivering exceptional customer service and continuously improving the customer experience.\n\nFlexibility to work shifts supporting global customers, including evenings, weekends, or holidays as business needs require.\n\nWork Schedule (Night shift)\n\nHybrid Setup: 10x a month RTO\n\nThis job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications required for the role.","description_format":"text","description_chars":5574,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Resellers & VARs","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-10-02T22:35:41Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.266,"p_room":0.28,"age_days":94,"expected_fill_days":27,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/ingram-micro-professional-technical-support-api-mysql-mssql-postresql-order-management","json_url":"https://alion.io/job/ingram-micro-professional-technical-support-api-mysql-mssql-postresql-order-management.json","meta":{"generated_at":"2026-10-24T00:11:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":281,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":653},"rest":"https://alion.io/mcp/rest/get_company?id=653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fingram-micro-professional-technical-support-api-mysql-mssql-postresql-order-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fingram-micro-professional-technical-support-api-mysql-mssql-postresql-order-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fingram-micro-professional-technical-support-api-mysql-mssql-postresql-order-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ingram-micro-professional-technical-support-api-mysql-mssql-postresql-order-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fingram-micro-professional-technical-support-api-mysql-mssql-postresql-order-management"}]}