{"id":1687097,"url":"https://alion.io/job/ingram-micro-professional-technical-support-technical-engineer","title":"Professional, Technical Support (Technical Engineer)","company":{"id":653,"name":"Ingram Micro","domain":"ingrammicro.com","url":"https://alion.io/company/ingram-micro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":35000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":419},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Apache HTTP Server","optional":false},{"name":"CI/CD","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SQL","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"CloudFormation","optional":true},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"Kubernetes","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Terraform","optional":true},{"name":"Zabbix","optional":true}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-04T22:20:13Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nJob Description:\nAbout Ingram Micro\nIngram Micro powers the global IT ecosystem-connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, let’s shape tomorrow by driving technology forward and creating real impact across the globe.\nAbout the Team\nOur Unified Support team sits at the heart of this mission-ensuring technology runs seamlessly for customers worldwide. Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.\nThe Role: Senior Technical Support Engineer\nWe are seeking a Senior Technical Support Engineer to support scalable, high-quality software solutions across our platform ecosystem. This role combines deep technical expertise with strong ownership, resolving complex system issues, and partnering cross-functionally to deliver reliable, high-performing applications.\nWhat you’ll do:\nTroubleshoot and resolve complex technical issues across software, APIs, and infrastructure\nPerform root cause analysis and drive defect resolution and product improvements\nCollaborate with cross-functional teams to deliver new features and enhancements\nEnsure system reliability, performance optimization, and incident resolution\nParticipate in on-call support and critical incident management\nMaintain technical documentation, runbooks, and knowledge artifacts\nCreate and maintain internal runbooks, FAQs, and technical documentation\nWell versed with support processes of Incident management /Change Management/ Request Management and Problem Management\nKnowledge of Software Application Lifecycle processes such as defect tracking, automated build, requirements management, version control, continuous integration and code development best practices.\nResolve customer issues directly through phone, chat, and ticket-based support channels.\nWhat You Bring\n5+ years of experience in software engineering, technical support or application development\nStrong experience with distributed systems and web-based applications\nExperience working in agile and cross-functional environments\nExperience troubleshooting SaaS-based cloud solutions\nSolid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL\nStrong troubleshooting ability across APIs and cloud services\nSolid understanding of ITIL processes: Incident, Problem, Change, RCA\nExceptional communication skills and a customer-first mindset\nAbility to operate effectively in fast-paced, global, high-pressure environments\nNice-to-have specializations:\nScripting skills in PowerShell and/or Python (Bash a plus)\nExperience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)\nSAP BRIM (FICA, CI) or SAP FICO experience\nInfrastructure as Code (Terraform, CloudFormation)\nContainer technologies (Docker, Kubernetes)\nAzure/AWS certifications\nITIL certification (Foundation or higher)\nMicrosoft 365 and Entra ID enterprise experience\nCloud cost optimization experience\nNative or Fluent in Multiple Languages: Spanish, German, Portugues, Italian, French, English\nWork Setup: Hybrid (10x a month RTO)\nWork Schedule: Graveyard Shift\nWhy Join Ingram Micro?\nAt Ingram Micro, you’ll have the opportunity to grow your career at global scale, working with cutting-edge technologies and diverse teams across regions. We are committed to your development, value inclusion, and empower you to make an impact. Here, your expertise helps shape resilient, future-ready platforms that power businesses worldwide.","description_format":"text","description_chars":3919,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Resellers & VARs","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-10-02T10:32:09Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.716,"p_room":0.55,"age_days":33,"expected_fill_days":30,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/ingram-micro-professional-technical-support-technical-engineer","json_url":"https://alion.io/job/ingram-micro-professional-technical-support-technical-engineer.json","meta":{"generated_at":"2026-10-05T00:32:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":676,"day_limit":5000,"remaining_today":4324,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}