{"id":1647939,"url":"https://alion.io/job/ingram-micro-senior-technical-support-engineer-vts-microsoft","title":"Senior Technical Support Engineer (VTS) – Microsoft","company":{"id":653,"name":"Ingram Micro","domain":"ingrammicro.com","url":"https://alion.io/company/ingram-micro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain","Santander, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":74000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-09T23:17:17Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nJob Description:\nAbout Ingram Micro\nIngram Micro powers the global IT ecosystem-connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, Let’s shape tomorrow by driving technology forward and creating real impact across the globe.\nJoin Unified Support at Ingram Micro and help keep global technology running smoothly through collaboration, problem-solving, and real customer impact.\nWe’re seeking a customer-focused Technical Support Engineer with strong experience in Microsoft Azure and Microsoft 365 to support break-fix scenarios across cloud infrastructure and productivity services. This role focuses on diagnosing issues, resolving incidents, and restoring service for partners and customers.\n Essential Responsibilities of Your Role:\nRespond to inbound technical support requests across Azure and Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID) \nDiagnose, troubleshoot, and resolve technical problems across cloud services, identity, and collaboration platforms \nInvestigate service outages, performance issues, and configuration-related incidents \nProvide Tier 1-2 support for cloud environments and escalate when required \nRestore service by applying fixes, workarounds, or corrective configurations \nEscalate complex platform issues to Microsoft with detailed troubleshooting findings \nDocument issues and resolutions in the ticketing system \nMaintain internal runbooks, FAQs, and technical documentation \nCollaborate with internal teams and vendors to ensure timely resolution \nAccurately log all issues and status updates in internal tracking systems \nUnderstand business impact and prioritize resolution accordingly \nHandle support requests from partners and resellers with a focus on resolution \nTrack incidents and follow through within SLA/SLO targets \nContribute to process improvements and support documentation \nKnowledge, Skills, and/or Abilities You Need To Have:\n2-5 years in technical support, cloud support, or similar role \nWorking knowledge of Microsoft Azure and Microsoft 365 services \nStrong troubleshooting skills and structured problem-solving approach \nFamiliarity with Azure Portal and Microsoft 365 Admin Center \nBasic understanding of networking (DNS, TCP/IP, HTTP/HTTPS) \nExperience with ticketing systems such as Zendesk or Jira \nStrong communication skills and customer-focused mindset \nAbility to manage priorities and work on multiple incidents \nWillingness to learn and adapt in a fast-paced environment \nNice to have. Exposure to:\nProven experience in break-fix troubleshooting \nMail flow diagnostics (NDRs, connectors, transport rules) \nIdentity and access troubleshooting (MFA, federation, sync) \nService availability and performance troubleshooting \nPowerShell or scripting experience \nITIL certification or incident management experience \nFamiliarity with CSP or partner support environments \nBasic knowledge of Azure Monitor or diagnostic tools \n#IngramMicroEspana\n* This is not a complete listing of the job duties. 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