{"id":1687061,"url":"https://alion.io/job/ingram-micro-senior-technical-support-engineer","title":"Senior Technical Support Engineer","company":{"id":653,"name":"Ingram Micro","domain":"ingrammicro.com","url":"https://alion.io/company/ingram-micro","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain","Santander, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":538},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache HTTP Server","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SQL","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"CloudFormation","optional":true},{"name":"Datadog","optional":true},{"name":"Docker","optional":true},{"name":"Kubernetes","optional":true},{"name":"Microsoft Entra ID","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Terraform","optional":true},{"name":"Zabbix","optional":true}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-08T02:12:27Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"It's fun to work in a company where people truly BELIEVE in what they're doing!\nJob Description:\nAbout Ingram Micro\nIngram Micro powers the global IT ecosystem-connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform,Ingram MicroXvantage™, we enable smarter, faster, and more scalable ways to do business. Together,let’sshape tomorrow by driving technology forward and creating real impact across the globe.\nAbout the Team\nOurUnified Support team sits at the heart of this mission-ensuring technology runs seamlessly for customers worldwide. Through deep technicalexpertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.\nThe Role: Senior Technical Support Engineer\nAs a Senior Technical Support Engineer, you will act as atechnical authority for complex customer challenges, owning escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience.\nWhatyou’lldo:\nTroubleshoot and resolve advanced issues across Azure/AWS services\n\nSupport hybrid, multi-cloud, and on-premises integrations\n\nLead critical incident response, including bridge calls and service restoration\n\nDiagnose outages, performance issues, and configuration errors using monitoring tools and logs\n\nTroubleshoot ERP and SAP integrations, ensuring stable data flows and operations\n\nConduct root cause analysis (RCA) and drive long-term improvements\n\nCollaborate with Engineering, Product, ERP, and vendor teams\n\nMaintain documentation, mentor junior engineers, and improve support processes\n\nWhat You Bring\nBachelor’s degree in Computer Science, Information Systems, or equivalent\n\n5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles\n\nExperience troubleshooting SaaS-based cloud solutions\n\nSolid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL\n\nStrong troubleshooting ability across APIs and cloud services\n\nSolid understanding of ITIL processes: Incident, Problem, Change, RCA\n\nExceptional communication skills and a customer-first mindset\n\nAbility tooperateeffectively in fast-paced, global, high-pressure environments\n\nNice-to-have specializations:\nScripting skills in PowerShell and/or Python (Bash a plus)\n\nExperience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)\n\nSAP BRIM (FICA, CI) or SAP FICO experience\n\nInfrastructure as Code (Terraform, CloudFormation)\n\nContainer technologies (Docker, Kubernetes)\n\nAzure/AWS certifications\n\nITIL certification (Foundation or higher)\n\nMicrosoft 365 and Entra ID enterprise experience\n\nCloud cost optimization experience\n\nNative or Fluent in Multiple Languages: Spanish,German,Portugues,Italian,French, English\n\nWhy Join Ingram Micro?\nAt Ingram Micro,you’llhave the opportunity to grow your career at global scale, working withcutting-edgetechnologies and diverse teams across regions. We are committed to your development, value inclusion, and empower you to make an impact. Here, yourexpertisehelps shape resilient, future-ready platforms that power businesses worldwide.\nLet’sshape tomorrow-together.","description_format":"text","description_chars":3485,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Italian","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false},{"language":"Spanish","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Resellers & VARs","Electronic Components Distribution"],"lifecycle":[{"event":"open","at":"2026-10-02T10:32:09Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.769,"p_room":0.75,"age_days":28,"expected_fill_days":30,"reasons":["conf:4","velocity","win:late","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/ingram-micro-senior-technical-support-engineer","json_url":"https://alion.io/job/ingram-micro-senior-technical-support-engineer.json","meta":{"generated_at":"2026-10-08T02:32:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":653},"rest":"https://alion.io/mcp/rest/get_company?id=653"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fingram-micro-senior-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fingram-micro-senior-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fingram-micro-senior-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ingram-micro-senior-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fingram-micro-senior-technical-support-engineer"}]}