{"id":2431092,"url":"https://alion.io/job/inizio-billing-supervisor","title":"Billing Supervisor","company":{"id":16360,"name":"Inizio","domain":"inizio.com","url":"https://alion.io/company/inizio","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":63,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":80000,"period":"year","method":"role_country_seniority_unknown","sample_n":690},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T07:52:26Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T20:51:19Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the role\nReporting to the Director, OTC Operations, we are looking for a Billing Supervisor to lead daily billing operations within our Global Finance Services (GFS) shared services organisation. Through Global Finance Services (GFS), we provide high-quality, efficient and compliant finance operations that support our performance worldwide.\nYou will oversee Billing Specialists and Senior Billing Specialists, ensuring accurate and compliant invoice generation across assigned client portfolios and legal entities while meeting performance criteria and governance requirements. Working closely with the GFS Revenue Accounting & Collections teams and business stakeholders, you will oversee billing quality. You will also resolve complex billing issues and contribute to the effective delivery of the end-to-end Order-to-Cash process.\nThis is a hybrid working role (2 day per week in office) in our central Manchester office.\nResponsibilities\nBilling Operations Leadership\nLead daily billing activities across assigned client portfolios and legal entities.\nMonitor team performance against billing cycle and performance targets.\nOversee the billing quality review process to ensure invoices are accurate.\nApprove resolution of complex billing disputes, client escalations and high-value invoice queries.\nOversee client and contract setup within billing systems.\nProvide guidance and performance feedback to Billing Specialists and Senior Billing Specialists.\nCollaboration & Governance\nPartner with GFS OTC Revenue Accounting and Collections teams to resolve invoice issues affecting collections performance and revenue recognition.\nEnsure billing activities comply with organisational policies, controls and governance requirements.\nProduce billing performance reporting including invoice volumes, billing cycle adherence, dispute rates and performance dashboards.\nSupport internal and external audits by providing documentation and responding to queries.\nWork with divisional finance and commercial teams to maintain accurate billing instructions, contract terms and client data.\nContinuous Improvement\nLead and contribute to process improvement and operational efficiency projects.\nIdentify opportunities to improve billing quality, controls and invoice cycle efficiency.\nAbout you\nQualifications and Experience\nExperience leading Billing teams within a global Shared Services Centre (SSC) or Global Business Services (GBS) environment is necessary .\nBachelor's degree (or equivalent professional qualification) in Finance, Accounting, Business Administration, Commerce or a related discipline.\nPart-qualified or newly qualified ACA, ACCA, CIMA or equivalent preferred.\nDemonstrated relevant experience in billing operations, invoice management and OTC processes.\nExperience managing billing disputes, performance metrics, and billing system administration within a global Shared Services Centre (SSC) or Global Business Services (GBS) environment.\nTechnical & Operational Expertise\nStrong knowledge of billing operations, invoice management and OTC processes.\nTeam leadership, coaching and performance management capability.\nExperience with ERP and billing systems such as Oracle Fusion, Maconomy or equivalent.\nUnderstanding of billing controls, revenue recognition principles and governance requirements.\nProblem Solving & Innovation\nResolve complex billing disputes, client escalations and operational issues.\nIdentify root causes of recurring billing errors and implement improvements.\nSupport continuous improvement of billing processes and controls.\nColaboration & Communication\nBuild relationships with clients, Finance, Commercial and GFS partners.\nCommunicate billing issues, performance and client requirements.\nCollaborate across the shared services organisation to resolve billing issues.\nWhy join us\nYou'll help lead high-quality billing operations, supporting accurate revenue recognition and delivering an excellent client experience within a global finance organisation.\nOur Benefits\nAt Inizio, we want you to feel supported both professionally and personally. Our benefits are designed to support your health, wellbeing and financial future, while giving you flexibility in how you work.\nDepending on your location and employing entity, our benefits include:\nPrivate Healthcare - access to private healthcare or a healthcare allowance, depending on your location.\nPension - a company-supported pension scheme with employer contributions.\nAnnual Leave - 25 days' annual leave.\nHybrid Working - a flexible working model.\nLife Insurance - cover of 4x your basic salary.\nIncome Protection - up to 75% of your basic salary in the event of eligible long-term sickness or absence.\nEmployee Assistance Programme - confidential support for personal, work and wellbeing concerns.\nCycle to Work - support towards the cost of a bike and cycling equipment.\nAdditional Wellbeing & Lifestyle Benefits - additional benefits may include eyecare, wellbeing resources and employee discounts, depending on your location and employing entity.\nBenefits vary by location and employing entity. We will provide full details during the recruitment process.\nAbout Inizio\nAt Inizio, we're a global team motivated by a shared purpose: to reimagine health.\nFormed in 2022, we unite decades of experience and expertise with data, technology, and AI. We create tailored solutions that drive Intelligent Commercialization™ at every stage of the journey, from discovery to post-launch.\nOur global network of over 10,000 experts operates across 50 countries, supporting clients with strategic insight, medical excellence, creative engagement, and real-world delivery. We work with the world's leading health and life sciences businesses to solve complex challenges and accomplish meaningful outcomes for our clients and patients.\nWhat sets Inizio apart is our people - and we believe everyone should excel. Here, you're encouraged to reimagine your possibilities: to grow, to be curious and to make change happen. We value your individuality, support your development, and celebrate your ambition. If you're ready to push boundaries and accelerate your career, Inizio is the best place to be.\nOur Pledge\nAt Inizio, we value inclusivity, recognize the power of diversity and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications. We consider them regardless of race, color, religion, or belief. We also consider them regardless of gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation, and physical or mental disability.\nArtificial Intelligence\nInizio may use AI technologies to support certain aspects of our recruitment process, but our human recruiting team makes all hiring decisions at Inizio. We are committed to fair, inclusive, and human-led hiring practices.\n#LI-DT2 #LI-HYBRID\nDon't meet every job requirement? That's okay! Our company is dedicated to building an inclusive and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. 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