Field Technician

Description

• Installation & Activation:
• Perform professional installation of wireless broadband equipment (e.g., radios, antennas, customer premise equipment - CPE) at customer locations, including rooftop or pole mounts.
• Install and activate fiber-to-the-home (FTTH) or fiber-to-the-business (FTTB) services, including running fiber optic cables, terminating connectors (fusion splicing experience a plus), and installing Optical Network Terminals (ONTs).
• Set up and configure customer premise equipment (CPE) such as wireless routers, Wi-Fi extenders, and other networking devices.
• Ensure proper cabling, grounding, and bonding in accordance with company standards and safety regulations.

• Troubleshooting & Maintenance:
• Diagnose and resolve internet connectivity issues, signal strength problems, and service disruptions on both wireless and fiber networks.
• Perform testing of signal strength, bandwidth, and connectivity using specialized tools (e.g., OTDR, power meters, spectrum analyzers).
• Conduct preventative maintenance on installed equipment and network infrastructure as needed.
• Respond to service calls efficiently, prioritizing customer satisfaction.

• Customer Service & Education:
• Provide exceptional customer service, clearly explaining the installation process, device functionality, and service features.
• Educate customers on how to use their new internet service, Wi-Fi network, and troubleshoot basic issues independently.
• Ensure customer satisfaction before leaving the premises, addressing all questions and concerns professionally.

• Documentation & Reporting:
• Accurately complete all necessary paperwork, digital forms, and service orders, including site surveys, installation checklists, and trouble reports.
• Maintain accurate inventory of tools, equipment, and company vehicles.
• Communicate effectively with dispatch, technical support, and management regarding job status, technical issues, and scheduling.

• Safety & Compliance:
• Adhere strictly to all company safety policies and procedures.
• Ensure all installations comply with local codes, industry standards, and company specifications.

KPIs

• High school diploma or equivalent preferred.
• Networking, telecommunications, or construction experience preferred.
• Knowledge of fiber, networking equipment, and structured cabling.
• Ability to read project drawings and schematics.
• Strong troubleshooting skills.
• Ability to travel and work on project sites.
• Valid driver's license.

Requirements

• Basic understanding of networking concepts (TCP/IP, Wi-Fi standards, routing, switching).
• Familiarity with common hand tools and power tools used in installations.
• Ability to read and interpret basic schematics, wiring diagrams, and technical manuals.
• Comfortable working with ladders, at heights, and in various outdoor weather conditions.
• Ability to lift and carry up to 75 lbs.
• Ability to climb ladders and work at heights (e.g., on rooftops, utility poles).
• Ability to work in confined spaces, attics, and crawl spaces.
• Capable of performing tasks requiring bending, kneeling, crouching, and reaching.
• Strong problem-solving skills and attention to detail.
• Excellent verbal communication and interpersonal skills.
• Ability to work independently with minimal supervision and manage time effectively.
• Willing to work weekends.