{"id":1136107,"url":"https://alion.io/job/inmar-associate-client-success-manager","title":"Associate Client Success Manager","company":{"id":6967,"name":"Inmar Intelligence","domain":"inmar.com","url":"https://alion.io/company/inmar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Salem, United States","New York, United States","Chicago, United States","Boston, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":56588,"max":94314,"currency":"USD","period":"year","gross":null,"usd_annual":94314},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-14T11:28:04Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Inmar Intelligence is seeking an Associate, Client Success Manager - Retail Media to support the execution and growth of retail media programs across our Consumer Packaged Goods (CPG) client portfolio.This role is designed for an early-career professional who is ready to build deeper expertise in retail media, client success, and data-driven marketing. The Associate CSM will work closely with Client Success leaders, Sales, Media Operations, Analytics, and other cross-functional partners to support clients throughout the campaign lifecycle-from planning and activation through optimization, reporting, and post-campaign insights.\nThe ideal candidate is highly organized, curious, analytical, and client-focused, with a foundational understanding of digital advertising, retail media, shopper marketing, or account management. This individual should be comfortable working with data, managing multiple priorities, communicating with clients and internal teams, and taking increasing ownership as their knowledge and experience grow.\nClient & Campaign Support\nSupport the day-to-day management and execution of retail media campaigns across assigned clients\n\nCoordinate campaign timelines, deliverables, and internal handoffs to help ensure accurate and timely execution\n\nPartner with Client Success Managers and cross-functional teams to support campaign launches, optimizations, and reporting\n\nMonitor campaign progress and performance, escalating risks or issues when appropriate\n\nAssist with client communications, status updates, meeting preparation, and follow-up\n\nMaintain accurate documentation of client priorities, campaign decisions, action items, and next steps\n\nDevelop increasing ownership of client and campaign responsibilities as experience and expertise grow\n\nRetail Media Strategy & Planning\nSupport the development of media recommendations aligned with client objectives and campaign goals\n\nAssist with audience, channel, and activation recommendations using available shopper, retail, and behavioral insights\n\nDevelop familiarity with retail media channels, platforms, audiences, and measurement approaches\n\nSupport proposal development and RFP responses by gathering data, insights, and relevant recommendations\n\nResearch client categories, competitive activity, and retail media trends to inform planning\n\nPartner with senior team members to translate client objectives into actionable media plans\n\nPerformance, Reporting & Insights\nMonitor campaign performance and help identify trends, risks, and opportunities\n\nSupport development of client-facing campaign reporting, Wrap decks, QBRs, and other performance materials\n\nAnalyze campaign results across key metrics such as ROAS, sales impact, attribution, and incrementality\n\nHelp translate campaign data into clear insights and recommendations for clients\n\nPartner with Analytics and Media teams to ensure reporting is accurate, timely, and aligned with client expectations\n\nBuild the ability to connect campaign results to broader client business objectives\n\nClient Relationships\nBuild strong working relationships with client contacts and agency partners\n\nParticipate in client meetings and contribute to campaign updates, reporting discussions, and planning conversations\n\nRespond to client questions and requests in partnership with the broader Client Success team\n\nDevelop an understanding of client business objectives, priorities, and challenges\n\nProactively identify questions, needs, or potential opportunities and bring them to the appropriate team member\n\nBuild toward greater ownership of client relationships as experience and capabilities develop\n\nRevenue & Growth Support\nDevelop an understanding of how Client Success contributes to client retention, expansion, and revenue growth\n\nHelp identify signals that may indicate additional client needs or media opportunities\n\nSurface potential upsell, cross-sell, or expansion opportunities to Client Success and Sales partners\n\nSupport renewal and expansion conversations through strong execution, reporting, and performance storytelling\n\nBuild knowledge of Inmar's broader capabilities and how they can address client business needs\n\nCross-Functional Collaboration\nPartner closely with:\nClient Success\n\nSales\n\nMedia Operations\n\nAnalytics\n\nCreative Solutions\n\nProduct and Platform teams\n\nThe Associate CSM will:\nCoordinate across teams to keep campaigns and client deliverables moving forward\n\nCommunicate timelines, dependencies, and potential risks\n\nSupport effective handoffs between teams\n\nHelp ensure client expectations are understood and aligned internally\n\nContribute to process improvements that increase efficiency and improve the client experience\n\nRequired Qualifications\n2+ years of professional experience in retail media, digital media, advertising, shopper marketing, customer success, account management, client services, marketing, or a related field\n\nFoundational understanding of digital advertising and/or retail media\n\nStrong organizational and project management skills with the ability to manage multiple priorities\n\nStrong written and verbal communication skills\n\nComfort working with data and performance metrics\n\nAbility to interpret information and communicate key takeaways clearly\n\nStrong attention to detail and commitment to high-quality execution\n\nAbility to collaborate effectively across teams\n\nCuriosity and willingness to learn new platforms, technologies, and media concepts\n\nAbility to operate effectively in a fast-paced, evolving environment\n\nPreferred Qualifications\nExperience supporting retail media, shopper marketing, digital advertising, or CPG clients\n\nFamiliarity with retail media ecosystems and platforms such as Walmart Connect, Kroger Precision Marketing, Instacart, Amazon Ads, or similar platforms\n\nExposure to campaign performance metrics such as ROAS, attribution, sales lift, and incrementality\n\nExperience developing client-facing presentations or performance reports\n\nExperience working with brand, agency, retailer, or enterprise client teams\n\nFamiliarity with programmatic, social, influencer, or omnichannel media\n\nSuccess Metrics\nSuccess in this role will be measured through:\nQuality and accuracy of campaign execution\n\nTimeliness of client and campaign deliverables\n\nClient satisfaction and responsiveness\n\nQuality of reporting and performance insights\n\nAbility to proactively identify risks, needs, and opportunities\n\nCross-functional collaboration\n\nGrowth in retail media and client expertise\n\nIncreasing ownership and independence over time\n\nContribution to client retention and revenue growth\n\nWhat Success Looks Like\nA successful Associate CSM:\nTakes ownership: Follows through on commitments and increasingly manages work independently\n\nIs client-focused: Understands that strong execution and responsiveness build client trust\n\nIs curious: Seeks to understand the “why” behind campaign strategy, performance, and client decisions\n\nUses data: Goes beyond reporting numbers to identify what they mean and why they matter\n\nCommunicates proactively: Raises questions, risks, and opportunities early\n\nCollaborates well: Builds strong relationships across Client Success, Sales, Media, Analytics, and other teams\n\nLooks for opportunities: Begins recognizing where Inmar can provide additional value to clients\n\nContinues to grow: Actively builds the retail media, strategic, and client management capabilities required to take on greater responsibility\n\nWhy This Role Matters\nThe Associate, Client Success Manager plays an important role in delivering an exceptional client experience while building the next generation of retail media and Client Success expertise at Inmar.\nThis position provides hands-on exposure to:\nRetail media strategy and execution\n\nCPG and shopper marketing\n\nCampaign performance and measurement\n\nClient relationship management\n\nData-driven storytelling\n\nCross-functional execution\n\nRevenue retention and growth\n\nThe role is designed to provide a strong foundation for career growth within Client Success. As expertise develops, the Associate CSM will progress from supporting campaign and client execution to taking greater ownership of client relationships, strategic recommendations, and revenue opportunities.\nAt Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.\nEligible associates have access to:\nMedical, Dental, and Vision insurance\n\nBasic and Supplemental Life Insurance options\n\n401(k) retirement plans with company match\n\nHealth Spending Accounts (HSA/FSA)\n\nWe also offer:\nFlexible time off and 11 paid holidays\n\nFamily-building benefits, including Maternity, Adoption, and Parental Leave\n\nTuition Reimbursement and certification support, reflecting our commitment to lifelong learning\n\nWellness and Mental Health counseling services\n\nConcierge and work/life support resources\n\nAdoption Assistance Reimbursement\n\nPerks and discount programs\n\nPlease note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.\nAt Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:\n56,588.63 - 94,314.38 USD AnnualThe final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.\nDepending on the job level and role, it may include:\nAnnual discretionary bonuses through our Core Company Performance Bonus Plan\n\nEquity grants, sign-on bonuses, and other tailored incentive opportunities\n\nAdditional discretionary compensation, such as:\nGrowing Revenue Incentives\n\nCorporate or VIP Bonuses\n\nDeferred compensation opportunities\n\nThe actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.\nWe are an Equal Opportunity Employer, including disability/vets.\nRecruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.\nThis position is not eligible for student visa sponsorship, including F-1 OPT or CPT. 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