{"id":1189547,"url":"https://alion.io/job/inmar-intelligence-sr-director-customer-adoption-intelligent-inventory","title":"Sr. Director, Customer Adoption, Intelligent Inventory","company":{"id":6967,"name":"Inmar Intelligence","domain":"inmar.com","url":"https://alion.io/company/inmar","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Salem, United States","New York, United States","Chicago, United States","Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":162081,"max":270135,"currency":"USD","period":"year","gross":null,"usd_annual":270135},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-09-24T16:03:19Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-31T13:56:13Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"The Sr. Director, Customer Adoption, Intelligent Inventory is responsible for building the organizational capabilities that enable the adoption of products and services throughout the product lifecycle. This leader promotes the strategies, programs, and operational functions that equip customer-facing teams with the knowledge, tools, processes, product readiness and industry knowledge necessary to support clients consistently across the Healthcare portfolio within their program area.This leader is responsible for monitoring and reporting product adoption usage metrics and deploying strategies to drive engagement aligned with strategic vision. This leader works closely with Marketing, Sales, Product, Operations and other Client Success leaders to effectively communicate key program and product updates to internal and external stakeholders while setting the strategy for delivering value in customer partnerships.\nThe leader serves as a strategic partner to Product, Technology, Operations, Sales, and Client Success leadership, ensuring new and existing products and business initiatives are operationally ready before reaching customers. This leader also owns enterprise knowledge management, client product readiness and associate capability development, enabling the organization to evolve from reactive support to proactive customer partnership.\nPrimary Responsibilities\nClient Enablement Strategy\nDevelop and execute the client adoption and enablement strategy aligned with Healthcare division objectives.\nCreate scalable enablement programs that improve customer experience, operational consistency, program adoption, associate effectiveness and ultimately drive lifetime customer value.\nEstablish adoption programs and consultative services to support speed to value and retention\nDrive organizational readiness for new products, capabilities, regulatory requirements, and strategic initiatives.\nEstablish enablement standards that support enterprise growth while maintaining a customer-first approach.\nKnowledge Management & Capability Development\nLead enterprise knowledge management strategy, ensuring customer-facing teams have access to accurate, current, and accessible documentation.\nOversee development of role-based learning programs, certifications, and continuing education.\nBuild scalable training programs supporting onboarding, product knowledge, and operational excellence.\nPartner with leaders to identify capability gaps and develop learning strategies that improve performance.\nBuild and develop and team of industry specialists to support product and customer change management\nOversee progress communications, product updates, industry updates and governance awareness. \nProduct Readiness & UAT\nOwn Product User Acceptance Testing (UAT) engagement for Client Success.\nPartner with Product, Technology, Operations, and Client Excellence leaders to validate customer-impacting releases.\nEnsure operational readiness before product launches.\nDevelop standardized release readiness processes, communication plans, and deployment frameworks in partnership with Marketing\nProduct Change Management\nLead operational implementation of product enhancements, regulatory changes, and industry-driven updates.\nCoordinate cross-functional readiness activities across Product, Technology, Operations, and Client Excellence.\nDevelop change management strategies that minimize customer disruption while accelerating adoption.\nEnsure customer-facing teams are prepared to support evolving product capabilities.\nAnalytics & Operational Insights\nLead Client Adoption reporting and operational insights supporting leadership decision-making.\n\nDevelop dashboards measuring adoption, enablement effectiveness, knowledge utilization, and support readiness.\nTranslate operational data into actionable strategic recommendations that improve customer outcomes.\nPartner with Quality and Continuous Improvement teams to identify capability improvement opportunities.\nCross-Functional Leadership\nPartner with:Product\nTechnology\nSales\nOperations\nClient Excellence\nLegal\nCompliance\nMarketing\n\nInfluence enterprise priorities through collaboration and data-driven decision making.\nServe as an executive sponsor for adoption and enablement initiatives supporting organizational transformation.\nLeadership Responsibilities\nBuild and develop high-performing enablement and adoption teams.\nFoster a culture of continuous learning, innovation, and accountability.\nEstablish clear goals, performance expectations, and career development pathways.\nPromote collaboration across Client Success and enterprise partners.\nQualifications\nRequired\nBachelor's degree in Business, Healthcare Administration, Organizational Development or other relevant discipline required. PharmD or Pharmaceutical Supply Chain Experience preferred.\n12+ years of leadership experience in Client Success, Customer Operations, Adoption, Healthcare Operations, Product Enablement, or related functions.\nExperience leading cross-functional transformation initiatives.\nDemonstrated success building scalable operational programs.\nStrong executive communication and influencing skills.\nExperience leading organizational change in complex healthcare environments.\nPreferred\nHealthcare technology, life sciences, pharmacy, or healthcare services experience.\nExperience with CRM platforms, knowledge management systems, and learning technologies.\nLean, Six Sigma, Prosci, or Continuous Improvement experience.\nExperience supporting SaaS or technology-enabled services.\nLeadership Characteristics\nThe successful leader will:\nPut the customer at the center of every decision.\nChampion Inmar's Standards through integrity, accountability, collaboration, continuous improvement, and transparency.\nLead with curiosity and embrace innovation.\nBuild trust through clear communication and consistent follow-through.\nDevelop people while creating scalable systems.\nBalance strategic thinking with operational execution.\nFoster collaboration across functions to deliver enterprise outcomes.\nInspire teams to embrace change while maintaining exceptional customer experiences.\nSuccess Measures\nCustomer Impact\nFaster adoption of new products and capabilities.\nReduced customer escalations through proactive enablement.\nOperational Excellence\nProduct readiness achieved prior to releases.\nIncreased knowledge utilization and training effectiveness.\nReduced time to proficiency for customer-facing associates.\nOrganizational Capability\nIncreased associate engagement and capability development.\nSuccessful implementation of industry and product changes.\nStrong cross-functional alignment supporting Client Excellence.\nBusiness Outcomes\nImproved client retention and account health.\nIncreased operational scalability.\nReduced support complexity.\nGreater organizational readiness supporting Healthcare growth.\nAt Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career. Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.\nEligible associates have access to:\nMedical, Dental, and Vision insurance\n\nBasic and Supplemental Life Insurance options\n\n401(k) retirement plans with company match\n\nHealth Spending Accounts (HSA/FSA)\n\nWe also offer:\nFlexible time off and 11 paid holidays\n\nFamily-building benefits, including Maternity, Adoption, and Parental Leave\n\nTuition Reimbursement and certification support, reflecting our commitment to lifelong learning\n\nWellness and Mental Health counseling services\n\nConcierge and work/life support resources\n\nAdoption Assistance Reimbursement\n\nPerks and discount programs\n\nPlease note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.\nAt Inmar, compensation reflects our belief in integrity, transparency, and the value of individual contributions. The hiring range for this position is:\n162,081.00 - 270,135.00 USD AnnualThe final offer may vary based on factors such as geographic location, job-related skills, education, certifications, work experience, and other relevant considerations.\nDepending on the job level and role, it may include:\nAnnual discretionary bonuses through our Core Company Performance Bonus Plan\n\nEquity grants, sign-on bonuses, and other tailored incentive opportunities\n\nAdditional discretionary compensation, such as:\nGrowing Revenue Incentives\n\nCorporate or VIP Bonuses\n\nDeferred compensation opportunities\n\nThe actual annualized salary offered at the time of hire will be communicated in the candidate’s offer letter. We remain committed to fairness and transparency across all locations. Where required, including for remote-eligible roles, local pay ranges are disclosed in accordance with applicable laws and regulations.\nWe are an Equal Opportunity Employer, including disability/vets.\nRecruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.\nThis position is not eligible for student visa sponsorship, including F-1 OPT or CPT. 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