{"id":3334465,"url":"https://alion.io/job/inmorphis-services-client-partner-servicenow","title":"Client Partner - ServiceNow","company":{"id":4480628,"name":"inMorphis Services","domain":"inmorphis.com","url":"https://alion.io/company/inmorphis-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India","Mumbai, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":924},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-27T12:49:40Z","employer_posted_date":null,"last_verified_at":"2026-10-27T12:49:40Z","board_verified":false,"closed_at":null,"days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Position Title: Client Partner ServiceNow.\n\nLocation: Noida/Mumbai/Banglore.\n\nWork Mode: Hybrid.\n\nClient Location: This role requires working from the client location as per business requirements.\n\nAbout the Role - Client Partner (ServiceNow):\n\nWe are looking for a seasoned Client Partner to own end-to-end client success across delivery, commercials, governance, and account growth.\n\nThis role serves as the single point of accountability for stakeholder management, project execution, P&L, resource planning, and ServiceNow program delivery while driving strategic growth and ensuring exceptional client outcomes.\n\n- Own overall client relationship, delivery, commercials, and account growth.\n\n- Act as the single point of accountability for commitments, timelines, quality, risks, and escalations.\n\n- Demonstrate strong functional understanding of ServiceNow and the implementation lifecycle.\n\n- Understand the client's business needs and connect them with the right delivery approach.\n\n- Drive strong project planning covering scope, milestones, dependencies, resources, risks, testing, and releases.\n\n- Be highly proactive in identifying risks, issues, capacity gaps, and client concerns before they escalate.\n\n- Show strong problem-solving and decision-making capability; bring solutions and recommendations, not just problems.\n\n- Manage demanding stakeholders with maturity, confidence, clarity, and assertiveness.\n\n- Ensure strong follow-through and closure of actions and commitments.\n\n- Own account-level P&L, including revenue, cost, margin, utilization, forecasting, billing, and commercial leakage.\n\n- Ensure proper SOW / contractual coverage for delivery commitments.\n\n- Manage resource capacity, ramp-up/ramp-down, performance gaps, and critical skill requirements.\n\n- Drive delivery quality and ensure recurring issues are addressed through root-cause corrective actions.\n\n- Provide effective governance across PMs, architects, development, QA, automation, and other delivery teams.\n\n- Identify account growth opportunities aligned with the client's ServiceNow roadmap and business priorities.\n\n- Operate with a strong ownership mindset and independently drive the account without requiring continuous leadership follow-up.\n\nExperience:\n\n- Total Experience 15 years minimum.\n\n- Out of which 5 years in ServiceNow.\n\nKey Competencies:\n\n- Client & stakeholder management.\n\n- ServiceNow functional knowledge.\n\n- Project/program management.\n\n- Business understanding.\n\n- Problem solving & decision making.\n\n- P&L / commercial management.\n\n- Risk & resource management.\n\n- Executive communication.\n\n- Minimum CSA certificate.\n\n- PMP or equivalent certification Must.\n\n- Expert in planning Must Project plan.\n\n- Ready to travel as needed Business Travels.\n\n- Excellent Verbal and written communication skills Must.\n\n- Accountability, maturity, and proactiveness.\nSkills\nIT Services Sales, IT Sales, Client Engagement, Client Management, P&L","description_format":"text","description_chars":2950,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth 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