{"id":3334471,"url":"https://alion.io/job/inmorphis-services-managerhead-quality-assurance","title":"Manager/Head - Quality Assurance","company":{"id":4480628,"name":"inMorphis Services","domain":"inmorphis.com","url":"https://alion.io/company/inmorphis-services","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"QA","role_family":"QA","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":36},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-27T12:14:09Z","employer_posted_date":null,"last_verified_at":"2026-10-27T12:14:09Z","board_verified":false,"closed_at":null,"days_open":2,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":2},"description":"Manager/Head - QA | inMorphis\n\nLocation: Noida\n\nExperience: 12 - 15 Years\n\nRole Overview:\n\nWe are looking for an experienced Manager - QA to lead ServiceNow QA delivery across multiple customer engagements. The role focuses on customer relationship management, delivery excellence, QA solutioning, commercial accountability, and AI - driven testing efficiency.\n\nKey Responsibilities:\n\n- QA Delivery Management: Own end - to - end QA delivery across multiple ServiceNow engagements, ensuring quality, timelines, resource utilization, and delivery commitments.\n\n- Client Relationship Management: Build strong customer relationships, lead governance reviews, manage escalations, and drive customer satisfaction and retention.\n\n- Solutioning & Presales: Lead QA discovery, solution design, effort estimation, resource planning, and contribute to RFP/RFI responses, proposals, and SOWs.\n\n- AI & Test Automation: Drive ServiceNow ATF, test automation, and practical adoption of Generative AI for test case generation, test data preparation, defect analysis, and testing efficiency.\n\n- Delivery & Commercial Performance: Monitor delivery KPIs, project budgets, productivity, utilization, risks, and margins.\n\n- Team Leadership: Lead QA teams across engagements and collaborate with ServiceNow development, architecture, project management, and account teams.\n\nRequired Skills & Experience:\n\n- 12 - 15 years of experience in QA/Quality Engineering, with substantial ServiceNow QA delivery leadership.\n\n- Strong knowledge of ServiceNow modules such as ITSM, ITOM, CMDB, HRSD, or CSM.\n\n- Hands - on understanding of ServiceNow ATF, test automation, regression, integration, and release testing.\n\n- Experience managing multiple projects and enterprise customer engagements.\n\n- Strong client - facing skills, stakeholder management, governance, and escalation handling.\n\n- Experience in QA solutioning, effort estimation, resource planning, RFP/RFI responses, and SOWs.\n\n- Practical exposure to AI - enabled testing, Generative AI, or intelligent automation.\n\n- Understanding of Agile, SDLC/STLC, CI/CD, release management, and delivery governance.\n\n- Strong communication, commercial awareness, and problem - solving skills.\n\nPreferred Certifications:\n\n- ServiceNow CSA, ServiceNow ATF, ISTQB Advanced Level, AutomatePro, ITIL, PMP/PRINCE2, or relevant AI/testing certifications.\n\nWhat We're Looking For:\n\n- A customer - focused QA leader who can combine ServiceNow expertise, client relationship management, solutioning, and AI - enabled delivery to achieve predictable outcomes and measurable business value.\nSkills\nIT Quality, Quality Assurance, IT Project Management, Delivery Management, PMP, ITIL, Quality Head","description_format":"text","description_chars":2705,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-27T13:11:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/inmorphis-services-managerhead-quality-assurance","json_url":"https://alion.io/job/inmorphis-services-managerhead-quality-assurance.json","meta":{"generated_at":"2026-10-30T06:59:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9904,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4480628},"rest":"https://alion.io/mcp/rest/get_company?id=4480628"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finmorphis-services-managerhead-quality-assurance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finmorphis-services-managerhead-quality-assurance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finmorphis-services-managerhead-quality-assurance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inmorphis-services-managerhead-quality-assurance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finmorphis-services-managerhead-quality-assurance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3334471}},{"tool":"search_jobs","arguments":{"company":"inmorphis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3334471},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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