Customer Champion

Reporting to the Global Head of CX Team & CX Strategy, the Customer Champion is responsible for safeguarding the customer experience across all inMusic brands by proactively monitoring customer sentiment, intervening in high-risk or escalated cases, and translating customer insights into actionable improvements for the business.

Acting as a key bridge between end users and internal stakeholders, the Customer Champion works cross-functionally with internal teams to identify trends, drive corrective actions, and improve overall CSAT and customer loyalty.

This role combines day-to-day customer advocacy with responsibility for supporting and improving CX tools and AI-driven support workflows, while helping surface actionable customer insights.