{"id":2767538,"url":"https://alion.io/job/innogrity-servicenow-technical-lead","title":"ServiceNow Technical Lead","company":{"id":3806598,"name":"Innogrity","domain":"innogritysolution.com","url":"https://alion.io/company/innogrity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India","Pune, India","Chennai, India","Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":39000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Rest API","optional":false},{"name":"Scrum","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"SOAP","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-09-16T07:53:05Z","employer_posted_date":null,"last_verified_at":"2026-09-16T07:53:05Z","board_verified":false,"closed_at":null,"days_open":41,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":41},"description":"Overview:\n\nWe are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform - with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI) capabilities. The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.\n\nResponsibilities:\n\n- 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.\n\n- Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.\n\n- Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.\n\n- Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack).\n\n- Hands-on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.\n\n- Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).\n\n- Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.\n\n- Strong understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).\n\nQualifications:\n\n- Excellent communication, stakeholder engagement, and technical documentation skills.\n\n- Bachelor's degree.\n\n- ServiceNow Certification - Good to Have.\n\nSkills\nServiceNow, CMDB, ITSM, Virtual Agent, Generative AI, CSM/CSPO","description_format":"text","description_chars":1863,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-17T03:17:59Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.664,"p_room":0.45,"age_days":40,"expected_fill_days":27,"reasons":["seen:40","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/innogrity-servicenow-technical-lead","json_url":"https://alion.io/job/innogrity-servicenow-technical-lead.json","meta":{"generated_at":"2026-10-27T20:51:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12006,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3806598},"rest":"https://alion.io/mcp/rest/get_company?id=3806598"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finnogrity-servicenow-technical-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finnogrity-servicenow-technical-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finnogrity-servicenow-technical-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/innogrity-servicenow-technical-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finnogrity-servicenow-technical-lead"}]}