{"id":1806098,"url":"https://alion.io/job/innotechegy-support-specialist","title":"Support Specialist","company":{"id":3882212,"name":"Innotech","domain":"innotechegy.com","url":"https://alion.io/company/innotechegy","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-22T15:14:46Z","employer_posted_date":null,"last_verified_at":"2026-09-22T15:14:46Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"Provide support to users during the assessment process.\n\nAssist with assessment-related queries, technical issues, and general support requests.\n\nMonitor assessment activities and follow up on pending or incomplete assessments.\n\nCoordinate with relevant teams to resolve assessment issues in a timely manner.\n\nMaintain accurate records of assessment activities, issues, and resolutions.\n\nIdentify recurring problems and report them to the relevant team.\n\nSupport users with assessment instructions, access, and basic troubleshooting.\n\nEscalate complex technical or system-related issues to the appropriate team.\n\nFollow up on reported issues until resolution and keep stakeholders updated.\n\nPrepare basic reports or updates regarding assessment status, pending cases, and issues.\n\nEnsure assessment-related processes and instructions are followed correctly.\n\nProvide clear system onboarding, user guidance, and training to help university staff and other users use the platform effectively.\n\nAssist with common platform workflows, including user access, question banks, exam setup, proctoring-related queries, and results/reporting; escalate issues beyond the support scope.\n\nHandle support inquiries professionally across available communication channels and prioritize time-sensitive issues during live assessments.\n\nExplain system features and benefits to prospective customers, address objections, and use persuasion skills to support purchasing decisions.\n\nRequirements\nBachelor's degree in IT, Computer Science, Business Administration, or a related field.\n\n1–2 years of experience in customer support, technical support, operations support, user training, or a similar role.\n\n1–2 years of experience in e-learning, educational technology, or online assessment environments.\n\nProficiency in Arabic and English, both spoken and written.\n\nGood communication skills, both written and verbal.\n\nStrong problem-solving and troubleshooting abilities.\n\nComfortable working with web-based systems and software platforms.\n\nFamiliarity with online exam workflows, LMS platforms, and common assessment-system functions.\n\nAbility to troubleshoot common access, browser, device, and connectivity issues, and escalate complex technical problems.\n\nExperience delivering clear software training, demonstrations, or onboarding to non-technical users.\n\nFamiliarity with helpdesk/ticketing tools and providing support via email, phone, or chat is an advantage.\n\nGood knowledge of MS Excel / Google Sheets and basic reporting.\n\nAbility to manage multiple support requests and prioritize tasks.\n\nStrong attention to detail and ability to maintain accurate records.\n\nAbility to coordinate effectively with technical and non-technical teams.\n\nGood follow-up and organizational skills.\n\nAbility to stay calm, responsive, and accurate while supporting users during live exams.\n\nAwareness of student data privacy, exam confidentiality, and appropriate handling of user information.\n\nStrong product knowledge and persuasion skills to address customer objections and convert hesitant prospects into buyers.","description_format":"text","description_chars":3083,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-03T19:02:00Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.678,"p_room":0.55,"age_days":20,"expected_fill_days":16,"reasons":["seen:20","win:tail","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/innotechegy-support-specialist","json_url":"https://alion.io/job/innotechegy-support-specialist.json","meta":{"generated_at":"2026-10-13T15:14:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23290,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882212},"rest":"https://alion.io/mcp/rest/get_company?id=3882212"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finnotechegy-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finnotechegy-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finnotechegy-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/innotechegy-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finnotechegy-support-specialist"}]}