{"id":1174314,"url":"https://alion.io/job/innovaccer-4613-data-ops-engineer-ii","title":"4613-Data Ops Engineer-II","company":{"id":1965,"name":"Innovaccer","domain":"innovaccer.com","url":"https://alion.io/company/innovaccer","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Data Science","role_family":"Data Science","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":59000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":431},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"closed","first_seen_at":"2026-09-24T10:32:15Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T21:53:03Z","board_verified":false,"closed_at":"2026-09-25T21:53:03Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"The Role\nWe are seeking a dynamic Data ops Engineer II to join our pharmacy team in Noida. This role will support our pharmacy quality management platform, working directly with healthcare providers, payers, and pharmacy networks to ensure exceptional customer experiences and drive value-based care initiatives. You will be a key liaison between our pharmacy stakeholders and internal teams, resolving complex issues while contributing to the continuous improvement of our services.\nKey Responsibilities\nCustomer Support & Issue Resolution\nHandle and resolve complex customer queries and escalations related to pharmacy quality management, medication adherence, and Star Ratings programs \nProvide expert technical support for our EQUIPP® platform and integrated pharmacy solutions \nServe as primary escalation point for junior team members, ensuring timely and effective resolution of customer issues \nDocument all customer interactions accurately in CRM systems and maintain detailed case records \nStakeholder Management\nCollaborate with pharmacy chains, independent pharmacies, health plans, and providers to optimize quality performance \nSupport customers in understanding and implementing quality improvement initiatives and value-based care programs \nConduct training sessions for pharmacy clients on platform best practices and quality measurement protocols \nProcess Improvement & Reporting\nMonitor and analyze customer support metrics including response times, resolution rates, and customer satisfaction scores \nIdentify trends in customer issues and collaborate with product and engineering teams to implement solutions \nContribute to knowledge base documentation and create training materials for internal and external use \nGenerate regular reports on pharmacy quality performance and customer engagement metrics \nCross-functional Collaboration\nWork closely with Clinical Informatics, Data Analytics, and Product teams to address customer requirements \nParticipate in implementation projects for new pharmacy partners and health plan collaborations \nSupport quality management and reporting initiatives for Medicare Star Ratings and other performance programs\nRequirements\nEducation & Experience\n3+ years of experience in customer support, preferably in healthcare, pharmacy, or health technology\n Experience with database querying (SQL) and data visualization tools preferred\nExperience with pharmacy operations, medication management, or quality improvement programs preferred\nCore Competencies\nExcellent verbal and written communication skills in English\nStrong problem-solving abilities with attention to detail\nAbility to work independently in a remote/hybrid environment\nCustomer-centric mindset with empathy and patience\nAdaptability to learn new technologies and industry regulations\nProject management and organizational skills\nBenefits\nWe offer competitive benefits to set you up for success in and outside of work.\nHere’s What We Offer\n Generous Leaves: Enjoy generous leave benefits of up to 40 days.\n Parental Leave: Leverage one of industry's best parental leave policies to spend time with your new addition.\n Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.\n Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Extending support to the family members who matter most.\n Care Program: Whether it’s a celebration or a time of need, we’ve got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need.\n Financial Assistance: Life happens, and when it does, we’re here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most.\n Innovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.\nDisclaimer:\nInnovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at . Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.\n\nAbout Innovaccer\nInnovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure, extending the human touch in healthcare. For more information, visit www.innovaccer.com.\nus out on YouTube, Glassdoor, LinkedIn, Instagram, and the Web.","description_format":"text","description_chars":5648,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","Health Data & Interoperability","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-09-24T10:32:15Z"},{"event":"close","at":"2026-09-25T21:53:03Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/innovaccer-4613-data-ops-engineer-ii","json_url":"https://alion.io/job/innovaccer-4613-data-ops-engineer-ii.json","meta":{"generated_at":"2026-09-26T01:48:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1829,"day_limit":5000,"remaining_today":3171,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}