{"id":3678473,"url":"https://alion.io/job/innovaccer-director-engineering-forward-deployed-engineering-and-customer-outcomes","title":"Director - Engineering, Forward-Deployed Engineering and Customer Outcomes","company":{"id":1965,"name":"Innovaccer","domain":"innovaccer.com","url":"https://alion.io/company/innovaccer","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":97,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":52,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"DICOM","optional":false},{"name":"FHIR","optional":false},{"name":"Fine-tuning","optional":false},{"name":"HL7","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"ETL/ELT","optional":true}],"status":"live","first_seen_at":"2026-11-03T12:09:18Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T12:28:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Customer Success at Innovaccer\nOur mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization’s business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.\nAbout the Role\nAs the Director of Engineering, FDE and Customer Outcomes, you will lead an elite organization of multiple cross-functional engineering teams, each dedicated to a portfolio of tier-one healthcare customers. You are ultimately accountable for the technical delivery, enterprise configuration, and operational success of our AI-driven platform within complex healthcare ecosystems.\nEach team under your leadership operates with high autonomy, directly owning their customer delivery plans, data quality standards, and clinical/business outcomes. You will mentor engineering managers and technical leads across a global footprint to architect robust data ingestion pipelines, configure complex enterprise software, and deploy production-grade, compliant AI agents into live healthcare environments.\nA Day in the Life\nGlobal Team Leadership & Delivery Ownership\nScale and Govern Multiple Teams: Hire, mentor, and scale multiple customer-facing engineering teams across regions, optimizing global resource allocation across health systems, payers, and life sciences clients.\nDelivery Plan Accountability: Empower autonomous teams to own, track, and execute comprehensive implementation delivery plans, navigating critical paths from discovery to live production.\nCustomer Outcome Management: Focus engineering execution on direct business and clinical metrics (reducing administrative burden, improving workflow efficiency) to drive customer retention and high NPS/CSAT.\nQuality Assurance & Standards: Establish baseline organizational standards for data integrity, product quality, architectural reviews, and formal customer sign-off criteria.\nData Ingestion & Data Quality\nClinical Data Ingestion: Guide teams in building high-throughput pipelines to ingest structured and unstructured datasets (EHR notes, lab results, imaging metadata, claims) via HL7, FHIR, and DICOM.\nData Quality & Normalization: Standardize validation frameworks to sanitize, deduplicate, and normalize raw, heterogeneous healthcare data for downstream AI/ML consumption.\nDeterministic Guardrails: Implement automated data-quality testing and schema enforcement protocols to intercept data corruption or format mismatches pre-ingestion, ensuring absolute clinical data integrity.\nProduct Configuration & Enterprise Implementation\nEnterprise Customization: Oversee platform configuration, tailoring core software capabilities to match specific clinical workflows and varied healthcare operational taxonomies.\nSeamless Integration: Lead native platform deployments into complex enterprise ecosystems, integrating directly with production EHR systems and native provider workflows.\nSolution Architecture: Design scalable pre-sales and post-sales technical solution architectures that align customer requirements with platform capabilities.\nBuild & Deploy AI Agents\nAI Agent Engineering: Oversee the forward-deployed development, local integration, optimization, and fine-tuning of autonomous and semi-autonomous AI agents utilizing advanced LLM orchestration frameworks.\nClinical Safety & Benchmarking: Enforce a high rollout bar which includes deployment-level guardrails, and real-time monitoring and ensure safe outputs.\nRequirements\nProfessional Experience: 12+ years in software engineering, technical consulting, or enterprise systems architecture.\nIndustry Experience: 5+ years within US Healthcare, HealthTech, or Digital Health sectors, working directly with clinical data ecosystems.\nLeadership Experience: 5+ years managing a manager-of-managers organization or multiple concurrent, customer-facing technical delivery teams.\nEducation: Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, or equivalent practical experience.\nTechnical Competencies\nAI/ML Production: Hands-on experience building, optimization, and deploying enterprise-grade AI Agents.\nData Engineering Stack: Proficiency in designing and managing batch and real-time big data processing systems, pipeline orchestration, Medallion Architecture, and end-to-end ETL/ELT pipeline engineering.\nHealthcare Protocols: Operational knowledge of healthcare standards like HL7, FHIR, C-CDA, X12/EDI\nWe offer competitive benefits to set you up for success in and outside of work.\nBenefits\nHere’s What We Offer\nGenerous Leave Benefits: Enjoy generous leave benefits of up to 40 days.\nParental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.\nSabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just take a break? We've got you covered.\nHealth Insurance: We offer health benefits and insurance to you and your family for medically related expenses related to illness, disease, or injury.\nPet-Friendly Office*: Spend more time with your treasured friends, even when you're away from home. Bring your furry friends with you to the office and let your colleagues become their friends, too. *Noida office only\nCreche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche facility that puts your child's well-being first. *India offices \nWhere and how we work\nOur Noida office is situated in a posh tech space, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and collaborate effectively within our team.\nInnovaccer is an equal-opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.\nDisclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at . 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