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criticality.\nOwn data-centre operations, backup, disaster recovery and business continuity for enterprise systems.\nBuild monitoring, alerting and auto-remediation so growth does not require linear growth in support headcount.\n\nMake expansion repeatable: \nCreate the standard deployment blueprint and go-live SLA for every new dark store and distribution centre.\nDrive zero-touch or low-touch provisioning, standard bills of material and remote diagnostics to reduce one-off site builds.\n\nRun world-class IT services: \nLead the NOC, Service Desk and regional field teams against clear service levels and escalation mechanisms.\nReduce repeat incidents through problem management, root-cause elimination and automation rather than recurring firefighting.\nProvide clear, timely business communication during high-severity incidents and own recovery through closure.\n\nStrengthen security, compliance and governance: \nPartner with the CISO on endpoint security, network segmentation, firewalls, identity and access controls.\nOwn infrastructure readiness and closure of findings for ISO 27001 PCI-DSS, SOC 2 and applicable data protection requirements.\nDefine and maintain IT policies, operating standards, asset controls and lifecycle governance.\n\nOwn cost and vendor outcomes: \nOwn infrastructure capex and opex across connectivity, devices, hosting, licences and support contracts.\nNegotiate and manage telecom, ISP, hardware OEM, systems integrator and AMC partners across India.\nImprove cost per dark store and cost per DC year on year while maintaining or improving reliability.\nBuild the organisation.\nBuild a distributed organisation with strong regional ownership and a clear escalation path from field teams to NOC to leadership.\nHire, coach and develop leaders who can run the operation independently and raise the bar on service discipline.\nSkills\nIT Infrastructure, NOC, service desk, connectivity, data center, data-centre, datacentre, field support, 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