{"id":4013173,"url":"https://alion.io/job/innovatiq-technologies-application-support-engineer","title":"Application Support Engineer","company":{"id":3802163,"name":"Innovatiq Technologies","domain":"innovatiq.com.sg","url":"https://alion.io/company/innovatiq-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":5000,"max":8000,"currency":"SGD","period":"month","gross":true,"usd_annual":75012},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ASP.NET Core","optional":false},{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"C#","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"Jenkins","optional":false},{"name":"Jira","optional":false},{"name":"MS SQL","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-10T00:00:00Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Role Overview\nWeare looking for an experienced Application Support Engineer toact as the primary onsite technical point of contact for enterpriseapplications. The role requires strong Microsoft technology expertise,comprehensive application knowledge, stakeholder engagement, and effectivecoordination with the offshore delivery teams.\nKey Responsibilities\nDevelop end-to-end functional and technical understanding of all in-scope applications, including business workflows, architecture, databases, integrations, and dependencies.\nAct as the primary onsite technical interface for business users, application owners, and IT stakeholders.\nCoordinate application support, incident investigation, root cause analysis, defect resolution, and enhancements with the offshore team.\nGather and translate business requirements into actionable technical tasks for the India delivery team.\nPerform initial technical troubleshooting involving .NET applications, SQL databases, APIs, and application performance.\nCoordinate application testing, UAT, change management, production releases, and deployment validation.\nFacilitate knowledge transfer, maintain technical documentation, and ensure effective onsite–offshore communication.\nTrack delivery progress, SLA/KPI performance, risks, and escalations, ensuring timely stakeholder updates.\nRequired Technical Skills\nMicrosoft Technologies: C#, ASP.NET, .NET Framework, .NET Core / modern .NET, Web APIs, IIS.\nDatabase: MS SQL Server, T-SQL, stored procedures, query optimization, and database troubleshooting.\nApplication Support: L2/L3 production support, incident/problem management, RCA, and performance troubleshooting.\nDevOps & Tools: Git, Azure DevOps/Jenkins, CI/CD, Jira/ServiceNow.\nIntegration: REST/SOAP APIs, JSON, XML, and application integrations.\nCloud: Working knowledge of Microsoft Azure is preferred.\nExperience & Competencies\n8–12+ years of experience in Microsoft application development, maintenance, and production support.\nStrong hands-on troubleshooting skills across .NET applications and SQL Server databases.\nExperience managing multiple enterprise applications and understanding complex business workflows.\nExcellent stakeholder communication, coordination, and technical documentation skills.\nProven experience working with onsite–offshore delivery teams.\nAbility to independently manage technical discussions, priorities, and escalations.\nSkills\nTechnical Interfaces, UAT, Software Validation, Architecture, Application Engineering, Technical Troubleshooting, Change Management, Offshore Operations, Root Cause Analysis, Co-Ordinate With Offshore Team, Translate Into Technical Requirements, Incident Investigation, Production Release, Stakeholder Engagement, Databases, Key Performance Indicators - 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