{"id":2076355,"url":"https://alion.io/job/innovatiq-technologies-itsm-operations-executive","title":"ITSM Operations Executive","company":{"id":3802163,"name":"Innovatiq Technologies","domain":"innovatiq.com.sg","url":"https://alion.io/company/innovatiq-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":2500,"max":3500,"currency":"SGD","period":"month","gross":true,"usd_annual":32808},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-08T00:00:00Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"1. Job description\nSupport the operationalization of ITSM to track operational efficiency & effectiveness.\nSupport the development & revision key operational workflows\nParticipate in stakeholder discussions to optimize key processes.\nMaintain & update operations handbook & documentation\n2. Preferred Candidate profile\nBasic degree or Diploma in operations management, Information technology, marketing, business\nAt least 5 years of work experience in operations, customer service, research, marketing, I.T\nExperience with JIRA or other ITSM service management tools will be a distinct advantage.\nProficient in MS Office suite.\nSkills\nIT Operations Management, Network Configuration, Microsoft Excel, Operations Management, Information Technology, IT Operations, Vendor Management, Application Support, Operations Documentation, Human Resources, Stakeholder Meetings, Able To Work Independently, Infrastructure Support, Operational Workflow","description_format":"text","description_chars":940,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-08T08:29:30Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.703,"p_room":0.55,"age_days":19,"expected_fill_days":15,"reasons":["seen:19","velocity","win:tail"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":32808,"is_top_pay":false},"html_url":"https://alion.io/job/innovatiq-technologies-itsm-operations-executive","json_url":"https://alion.io/job/innovatiq-technologies-itsm-operations-executive.json","meta":{"generated_at":"2026-10-27T15:56:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5045,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3802163},"rest":"https://alion.io/mcp/rest/get_company?id=3802163"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finnovatiq-technologies-itsm-operations-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finnovatiq-technologies-itsm-operations-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finnovatiq-technologies-itsm-operations-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/innovatiq-technologies-itsm-operations-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finnovatiq-technologies-itsm-operations-executive"}]}