{"id":3873677,"url":"https://alion.io/job/innovative-hematology-claims-resolution-supervisor","title":"Claims Resolution Supervisor","company":{"id":679073,"name":"Innovative Hematology","domain":"innovativehematology.org","url":"https://alion.io/company/innovativehematology","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":58,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T15:29:15Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-13T01:32:00Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About IHI\nAt Innovative Hematology, Inc. (IHI), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting and other hematologic disorders, and to their families.\nWhat You Will Do\nThe Claims Resolution Supervisor provides day-to-day leadership and operational oversight for post-billing claim resolution across clinic and pharmacy revenue streams. The position supervises claim follow-up, denial and rejection resolution, appeals, underpayment recovery, payer correspondence, aging reduction, and timely escalation of high-risk accounts. Reporting to the Billing Operations Manager, this role serves as a peer to the Billing & Coding Supervisor and partners closely with that position to create a coordinated handoff from accurate claim submission through final adjudication and payment. The Supervisor develops staff, manages work queues and priorities, monitors key performance indicators, identifies root causes, and leads process improvements that accelerate cash, reduce avoidable denials, and strengthen payer accountability.\nThe Opportunity\nSupervise claims-resolution staff, including scheduling, timekeeping, workload allocation, coaching, quality oversight, and performance management. \nEnsure clinic and pharmacy claims are followed, corrected, reconsidered, appealed, escalated, and resolved within payer and organizational deadlines. \nReview complex, high-dollar, aged, denied, rejected, underpaid, recouped, or otherwise at-risk claims and determine the appropriate resolution path. \nValidate that account activity, payer correspondence, appeal support, expected reimbursement, adjustments, and final disposition are accurate and fully documented. \nEscalate payer processing failures, contractual disputes, access barriers, and material financial risks through established internal and external channels. \nAnalyze operational and financial performance and take action to reduce aging, improve recoveries, accelerate cash, and prevent recurrence. \nCollaborate effectively with the Billing & Coding Supervisor and across Revenue Cycle, Clinic, Pharmacy, Finance, Compliance, Information Technology, and other departments. \nRequirements\nHigh school diploma or GED required\nAssociate or bachelor’s degree in healthcare administration, business, health information management, finance, or a related field preferred. \nRevenue-cycle certification such as CRCR, CPB, CPC, or an equivalent credential is preferred. Specialized training in denial management, payer appeals, contract reimbursement, or specialty pharmacy revenue cycle is strongly preferred. \nFive to seven years of progressive healthcare revenue-cycle experience with substantial responsibility for claims follow-up, denials, appeals, underpayments, and accounts receivable; experience supporting both clinic/professional and pharmacy or specialty pharmacy claims preferred. Prior supervisory or team-lead experience required. \nMay substitute a post-secondary medical claims billing, coding, health information, or revenue-cycle degree or certificate for up to three years of work experience. \nAll IHI employees are expected to enable multi-factor authentication via their personal smart phone/smart device in order to access IHI systems as a requirement of the role. \nThis position is open to residents of the State of Indiana, and requires routine presence at our Center in Indianapolis, IN. Frequency of on-site presence is dependent upon role and department needs.\nBenefits\nWhy join our team?\nIHI is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package.\nIHI is the only federally designated comprehensive hemophilia program in Indiana and serves the entire state through services available in Indianapolis and at outreach clinics.\nIHI is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services.\nIHI participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHTC research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more.","description_format":"text","description_chars":4479,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Specialist Medical Practices"],"lifecycle":[{"event":"open","at":"2026-11-06T15:29:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":212500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":58,"reasons":["conf:4","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/innovative-hematology-claims-resolution-supervisor","json_url":"https://alion.io/job/innovative-hematology-claims-resolution-supervisor.json","meta":{"generated_at":"2026-11-13T01:52:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3996,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":679073},"rest":"https://alion.io/mcp/rest/get_company?id=679073"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finnovative-hematology-claims-resolution-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finnovative-hematology-claims-resolution-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finnovative-hematology-claims-resolution-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/innovative-hematology-claims-resolution-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finnovative-hematology-claims-resolution-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3873677}},{"tool":"search_jobs","arguments":{"company":"innovativehematology.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3873677},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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