{"id":3946361,"url":"https://alion.io/job/innovative-work-solutions-egypt-customer-service-agent","title":"Customer Service Agent","company":{"id":4527063,"name":"Innovative Work Solutions - Egypt","domain":null,"url":"https://alion.io/company/innovative-work-solutions-egypt","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, 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responsible for providing professional and efficient support to customers while ensuring a high-quality customer experience.\nYour main responsibilities will include:\nHandling customer inquiries through different communication channels.\n\nResponding to customer questions and providing accurate information.\n\nIdentifying customer needs and providing suitable solutions.\n\nHandling customer complaints and resolving issues professionally.\n\nFollowing up on customer requests when required.\n\nMaintaining a professional and positive attitude during customer interactions.\n\nEnsuring a high level of customer satisfaction.\n\nAccurately documenting customer interactions and updating relevant information.\n\nRequirements\n\nQualificationsEnglish level: B2+ / C1\n\nPrevious customer service experience is required\n\nExcellent verbal and written communication skills\n\nStrong problem-solving and interpersonal skills\n\nAbility to handle customer inquiries professionally and efficiently\n\nStrong attention to detail and organizational skills\n\nAbility to work in a fast-paced environment\n\nBasic computer skills and ability to navigate different systems\n\nAbility to work fixed night shifts","description_format":"text","description_chars":1658,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-08T20:39:46Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long 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