{"id":4066148,"url":"https://alion.io/job/innovaziconsulting-workforce-manager","title":"Workforce Manager","company":{"id":4496251,"name":"Innovaziconsulting","domain":"innovaziconsulting.co.za","url":"https://alion.io/company/innovaziconsulting","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durban, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T09:01:04Z","employer_posted_date":null,"last_verified_at":"2026-11-11T09:01:04Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Introduction\nMy client is seeking an experienced and results-driven Workforce Manager to join their team in Cape Town. The successful candidate will be responsible for workforce forecasting, capacity planning, scheduling, and real-time management to ensure optimal resource utilisation and operational efficiency.\n\nThis role requires a strong Workforce Management professional who can lead a team, analyse operational data, improve service levels, and provide strategic workforce solutions in a fast-paced, client-focused environment.\n\nDuties & Responsibilities\n\n Develop and manage workforce forecasts and capacity plans to meet operational requirements.\n\n Lead, coach, and manage a high-performing Workforce Management (WFM) team.\n\n Oversee staff scheduling, shift planning, and resource allocation.\n\n Monitor real-time operations and implement corrective actions to address staffing gaps and service-level challenges.\n\n Analyse workforce data, operational trends, and performance metrics to support business decisions.\n\n Drive improvements in service levels, productivity, resource utilisation, and client satisfaction.\n\n Provide workforce insights, reports, and recommendations to relevant stakeholders.\n\n Identify operational risks and develop effective workforce solutions.\n\n Collaborate with operational teams to ensure staffing requirements align with business objectives.\n\n Adapt workforce plans in response to changing business demands and operational priorities.\n\nDesired Experience & Qualification\n\n Matric / Grade 12.\n\n Minimum of 5 years' experience in Workforce Management.\n\n Strong experience in forecasting, capacity planning, scheduling, and real-time management.\n\n Excellent analytical, problem-solving, and data interpretation skills.\n\n Strong planning, organisational, and time-management abilities.\n\n Excellent written and verbal communication skills.\n\n Strong presentation and stakeholder engagement skills.\n\n Ability to work independently with minimal supervision.\n\n Ability to thrive in a fast-paced and changing environment.\n\n Adaptability and willingness to embrace new processes and ways of working.\n\nWorking Hours\n\nThe successful candidate must be comfortable working US-aligned rotational shifts between 13:00 and 23:00 South African time.\n\nInterested?\nInterested candidates who meet the above requirements are invited to submit their updated CV for consideration.\n\n\\uD83D\\uDCE7 Email: ","description_format":"text","description_chars":2446,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-11-11T11:11:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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