{"id":2233406,"url":"https://alion.io/job/innover-digital-application-support-engineer-l2-support","title":"Application Support Engineer (L2 Support)","company":{"id":3910644,"name":"Innover Digital","domain":"innoverdigital.com","url":"https://alion.io/company/innover-digital","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Zoho Recruit","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":552},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Rest API","optional":false},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-10-10T23:10:11Z","employer_posted_date":"2026-10-10","last_verified_at":"2026-10-12T03:42:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Role Overview\nWe are seeking an Application Support\nEngineer with expertise in Microsoft Power Platform and Azure technologies to\nprovide Level 2 production support, troubleshoot complex application issues,\nand implement low-to-medium complexity enhancements.\nKey Responsibilities\nInvestigate and resolve complex application and integrationissues.\n\nPerform root cause analysis across Power Apps, Power Pages,Dataverse, Azure Functions, APIs, and third-party integrations.\n\nTroubleshoot workflow failures, business rule issues, andperformance bottlenecks.\n\nImplement configuration changes and minor code enhancements.\nSupport application deployments, environment management, andcontrolled data fixes.\n\nCollaborate with infrastructure, security, business, and vendorteams.\n\nCreate and maintain knowledge base articles, runbooks, andsupport documentation.\n\nIdentify recurring issues and recommend preventive measures.\nRequired Technical Skills\nMicrosoft Power Apps\nPower Pages\nPower Automate\nDataverse\nAzure Functions\nREST API Integrations\nPower Fx\nApplication Troubleshooting & Root Cause Analysis\nPreferred Skills\nSQL Server\nAzure Monitoring/Application Insights\nITIL Change & Incident Management\nExperience supporting enterprise or business-criticalapplications\n\nQualifications\nBachelor's degree in Computer Science, IT, or relateddiscipline.\n\n4+ years of experience in Application Support, ProductionSupport, or Technical Operations.\n\nNOTE- ROTATIONAL SHIFT\nRequirements\nA candidate should ideally have all 8 core technical skills:\n Power Apps\n Power Pages\n Power Automate\n Dataverse\n Azure Functions\n REST API Integrations\n Power Fx\n Application Troubleshooting + RCA\nAnd additionally:\n 4+ years Application/Production Support experience\n L2 production support experience\n Complex issue investigation and resolution\n Workflow/integration troubleshooting\n Production deployment/environment support\n Configuration changes/minor enhancements\n Controlled production data fixes\n Good stakeholder communication\nRecruiter Screening Priority\nTier 1 - Non-negotiable\nPower Apps + Power Pages + Power Automate + Dataverse + Azure Functions + REST APIs + Power Fx + L2 Application Support/RCA\nTier 2 - Strongly Preferred\nAzure Application Insights/Monitoring + SQL Server + Deployment/Environment Management + ITIL\nTier 3 - Supporting Skills\nKnowledge Base + Runbooks + Vendor Management + Enterprise Application Support\nImportant Profile Filtering Rule\nDo not shortlist a candidate only because they are a Power Platform Developer.\nThe profile should demonstrate production/application support responsibilities, such as:\nProduction incident troubleshooting\nL2 support\nRCA\nPower Automate flow failures\nPower Apps/Power Pages issues\nDataverse issues\nAPI/integration failures\nAzure Function troubleshooting\nMonitoring/log analysis\nProduction deployments\nDefect fixes and minor enhancements","description_format":"text","description_chars":2878,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Machine Learning","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-10T23:10:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":32,"reasons":["conf:2","win:early"],"computed_at":"2026-10-12T06:09:12Z"},"pay":null,"html_url":"https://alion.io/job/innover-digital-application-support-engineer-l2-support","json_url":"https://alion.io/job/innover-digital-application-support-engineer-l2-support.json","meta":{"generated_at":"2026-10-12T06:09:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9830,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3910644},"rest":"https://alion.io/mcp/rest/get_company?id=3910644"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finnover-digital-application-support-engineer-l2-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finnover-digital-application-support-engineer-l2-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finnover-digital-application-support-engineer-l2-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/innover-digital-application-support-engineer-l2-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finnover-digital-application-support-engineer-l2-support"}]}