{"id":1402463,"url":"https://alion.io/job/inoapps-limited-ibm-senior-support-engineer","title":"IBM Senior Support Engineer","company":{"id":3789937,"name":"Inoapps Limited","domain":"inoapps.com","url":"https://alion.io/company/inoapps","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":70,"open_postings":10,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":30000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"Db2","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Oracle ERP","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-09-21T15:29:38Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-25T04:54:40Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":33},"description":"In this role, you will lead technical delivery for IBM i / AS/400 environments across managed services and project-based engagements. You will plan and execute patch management programs, guide infrastructure and automation workstreams, support upgrades and migrations, advise enterprise clients, and help ensure mission-critical platforms remain stable, secure, compliant, and operationally efficient.\n Lead technical delivery for IBM i / iSeries managed services and project engagements, including planning, risk management, dependencies, and mitigation actions.\n\nLead IBM i security initiatives including user profile governance, authority management, auditing, compliance reviews, MFA integrations, vulnerability remediation, and system hardening activities.\n\nAnalyze and resolve system performance bottlenecks involving CPU, memory, disk, job subsystems, Db2 for i workloads, and application execution characteristics.\n\nProvide hands-on guidance for IBM i infrastructure architecture, automation, integrations, deployments, upgrades, migrations, and platform readiness.\n\nDesign, test, validate, and deploy patching, PTF management, monitoring, compliance, and operational processes across development, QA, and production environments.\n\nAdminister, validate, and support high availability and disaster recovery solutions including PowerHA, MIMIX, Quick-EDD, iCluster, and backup/recovery testing programs.\n\nSupport IBM Power Systems infrastructure including PowerVM, logical partitions (LPARs), virtual I/O configuration, storage connectivity, firmware maintenance, and platform lifecycle planning.\n\nDrive standardized, scalable technical decisions that improve platform stability, security, compliance, maintainability, and operational efficiency.\n\nServe as a primary client-facing technical contact, translating business objectives into practical roadmaps, execution plans, milestones, and recommendations.\n\nSupport managed services delivery and pre-sales solutioning with IBM and third-party vendors for upgrades, migrations, disaster recovery, hardware, and service expansion opportunities.\n\nSupport modernization initiatives involving REST APIs, web services, integration platforms, automation frameworks, and hybrid cloud architectures.\n\n 7+ years of consulting, managed services, or enterprise infrastructure experience, with hands-on IBM i / AS/400 administration, maintenance, patching, or upgrade experience.\n\nStrong knowledge of IBM i / iSeries operations, Power systems, PTF management, high availability, disaster recovery, monitoring, and platform governance.\n\nExperience administering IBM i operating systems including user profiles, subsystems, job scheduling, BRMS, system values, TCP/IP services, printing, security, and performance monitoring.\n\nWorking knowledge of IBM Power Systems hardware, PowerVM virtualization, HMC administration, LPAR management, firmware maintenance, and storage integration.\n\nExperience with one or more IBM i high availability technologies such as MIMIX, PowerHA, Quick-EDD, or iCluster.\n\nFamiliarity with Db2 for i administration, SQL performance analysis, database maintenance, backup strategies, and application troubleshooting.\n\nExperience with automation and scripting technologies including CL, RPG utilities, SQL Services, ACS Run SQL Scripts, Python, Ansible, or PowerShell.\n\nExperience leading technical delivery activities, projects, workstreams, or small-to-moderate teams in client-facing environments.\n\nAbility to engage senior technical stakeholders, translate requirements into actionable plans, and communicate complex topics clearly to technical and non-technical audiences.\n\nExperience developing automated testing, validation, monitoring, compliance, or operational tooling for IBM i / AS/400 environments.\n\nExperience with the following: System outages, PTF failures, HA role swaps, DR tests, IPL planning, P1/P2 application incidents, JD Edwards\n\nStrong problem-solving, documentation, quality, follow-through, collaboration, and service delivery governance skills.\n\nIBM i certifications, Power Systems certifications, ITIL certifications, or equivalent industry experience preferred.\n\nPrior consulting or managed services experience preferred, including familiarity with ITIL, change management, incident management, vendor coordination, and scheduled off-hours support.","description_format":"text","description_chars":4342,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Enterprise Apps Implementation 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