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IT Service Management and other activity tracking applications.\n\nTake the lead on individual service improvement initiatives as requested and ensure their successful and timely delivery.\n\nProactively identify and drive automation opportunities to improve team efficiency including the use of AI where appropriate.\n\nProactively analyse and identify recurring Incidents and Problems to fix problem, provide workarounds and/or create knowledge document in line with problem management practices.\n\nIdentify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation.\nIdentify and manage risks to the customer and/or escalate to Service Delivery Manager / Customer Success Manager.\nProvide technical input to client reviews.\nMaintain and develop technical knowledge and skills.\nAssist in functional pre-sales and support transitions.\nProvide support on a 24x7 basis via shift rotation.\nEvaluate and promote new technologies and enhancements\n8+ 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