{"id":894244,"url":"https://alion.io/job/inorsa-project-engineer-customer-success-wireless","title":"Project Engineer (Customer Success) - Wireless","company":{"id":679606,"name":"Inorsa","domain":"inorsa.com","url":"https://alion.io/company/inorsa","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":167000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":768},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-03-06T18:39:17Z","employer_posted_date":"2026-03-31","last_verified_at":"2026-11-01T20:32:31Z","board_verified":true,"closed_at":null,"days_open":240,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":239},"description":"About Inorsa\n\nAt Inorsa, we’re not just building technology - we’re shaping the future of the telecom and structural engineering industries. With our groundbreaking automation tools, we are empowering engineers to transform the way critical telecom infrastructure is built, making it safer, faster, and more efficient than ever before. \nHeadquartered in Austin, Texas, and backed by top-tier venture capital, Inorsa is among the fastest-growing and most successful companies in the engineering tech space. We’re revolutionizing how engineers operate, from analyzing complex documents to producing high-quality construction drawings, while providing actionable insights that are changing the game. \nAs we continue to scale, we’re looking for visionary, forward-thinking individuals who are ready to push the boundaries of technology and drive real change. If you’re passionate about solving complex technical problems and making an impact in an industry ripe for disruption, we want to meet you. \nAbout the Role\n\nInorsa is seeking a Project Engineer (Customer Success) to serve as the technical backbone of our customer relationships across the telecom infrastructure ecosystem. This is a hybrid role that blends customer success, telecom engineering domain knowledge, and technical expertise in SaaS. \nIn this role, you will own post-sale technical success and value realization for customers using the Inorsa platform. You will act as a trusted technical advisor to customer engineering teams while also serving as a customer-embedded product partner, ensuring our platform maps directly to real-world telecom workflows such as structural analysis, tower modifications, and infrastructure planning. \nYou will work closely with customers, product management, engineering, sales, and leadership to drive adoption, retention, expansion, and product-market fit. This role is ideal for someone who understands telecom infrastructure engineering and wants to apply that expertise in a high-impact SaaS environment. \nWhat You’ll Do\nTechnical Success & Customer Ownership \nServe as the primary post-sales technical owner for a portfolio of telecom infrastructure customers \nDevelop and execute customer success plans aligned to engineering workflows, operational KPIs, and business outcomes \nAct as a trusted advisor to structural engineers, RF engineers, project managers, operations leaders, and executives \nLead Executive Business Reviews (EBRs) focused on adoption, engineering efficiency, ROI, and roadmap alignment \nEnsure customers achieve measurable value from platform adoption across planning, analysis, design, and delivery \nTechnical Enablement & Workflow Integration \nLead onboarding, configuration, and workflow mapping for engineering and design teams \nTranslate traditional telecom infrastructure processes (e.g., structural analysis, tower modifications, drafting) into scalable SaaS workflows \nSupport customer use cases involving: \nM&A, Lease Abstraction, Data Warehouse \nStructural analysis and modification workflows \nTower, mount, and infrastructure design \nEngineering calculations, drawings, and compliance requirements \nAct as the technical escalation point for complex customer issues, coordinating closely with internal engineering and support teams \nProactively monitor usage, system health, and adoption patterns to identify risk and optimization opportunities \nProduct Partnership & Voice of the Customer \nServe as an advocate and Voice of the Customer (VoC) for users \nPartner closely with Product Management to: \nValidate feature requirements against real-world engineering workflows \nInfluence roadmap prioritization with customer-backed insights \nParticipate in design reviews, betas, and early access programs \nTranslate customer feedback into clear, actionable product requirements grounded in industry realities \nHelp define success metrics for new features and support successful customer rollout \nAdoption, Retention & Expansion \nDrive product adoption and utilization across customer organizations \nIdentify renewal risks early through engagement signals and lead mitigation strategies \nPartner with Sales and Leadership to: \nSupport expansion opportunities (additional modules, seats, or enterprise rollouts) \nProvide technical credibility in late-stage sales or upsell conversations when needed \nSupport customers as they scale usage across teams, regions, and projects \nIndustry Expertise & Internal Enablement \nAct as an internal subject matter expert on engineering workflows \nProvide guidance on: \nIndustry best practices \nRegulatory and compliance considerations \nEmerging trends in infrastructure design and analysis \nContribute to internal enablement by mentoring teammates and helping build scalable customer success playbooks \nWhat Success Looks Like \nCustomers view you as a core extension of their engineering team, not just a vendor contact \nHigh Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) driven by trust, adoption, and expansion \nReduced churn risk through proactive technical engagement \nIncreased platform utilization across engineering and design workflows \nProduct roadmap decisions clearly informed by real customer needs \nScalable customer success processes that support company growth \nWhat We’re Looking For\n5+ years of experience in telecom project management, infrastructure engineering, technical customer success, technical account management, or solutions engineering \nStrong domain knowledge in telecom infrastructure, such as: \nStructural analysis of towers and mounts \nInfrastructure planning, modification, and deployment workflows \nFamiliarity with engineering concepts (e.g., structural analysis software, CAD-based drafting, design calculations) \nExperience supporting B2B SaaS platforms and cloud-based software \nProven ability to manage complex, multi-stakeholder customer environments \nStrong communication skills with the ability to translate technical concepts into business value \nBachelor’s degree in Engineering or a related technical field (or equivalent experience) \nNice to Have\nPrior exposure to product discovery, backlog prioritization, or roadmap planning \nExperience working in early-stage or high-growth SaaS environments \nStrong data fluency (dashboards, analytics, SQL familiarity) \nPMP, Agile, or cloud certifications \nTelecom Leasing, Zoning/Permitting, Construction \nTower Company and Carrier inner-workings \nNetwork Operations, Integrations \nTelecom Regulatory & Compliance, Site Acquisition \nKey Benefits\nMedical, Dental, and Vision Insurance\nLife Insurance & Disability Coverage\nFlexible Spending Account (FSA) & Health Savings Account (HSA)\nCommuter Benefits\nUnlimited Vacation Days\nPaid Sick Leave & Parental 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