{"id":894242,"url":"https://alion.io/job/inorsa-technical-account-manager-wireless-telecom-infrastructure","title":"Technical Account Manager (Wireless Telecom Infrastructure)","company":{"id":679606,"name":"Inorsa","domain":"inorsa.com","url":"https://alion.io/company/inorsa","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":103000,"max_usd":231000,"period":"year","method":"role_country_seniority_unknown","sample_n":4589},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-06-29T16:29:20Z","employer_posted_date":"2026-06-29","last_verified_at":"2026-11-01T16:31:33Z","board_verified":true,"closed_at":null,"days_open":125,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":124},"description":"About Inorsa\n\nAt Inorsa, we’re not just building technology - we’re shaping the future of the telecom and structural engineering industries. With our groundbreaking automation tools, we are empowering engineers to transform the way critical telecom infrastructure is built, making it safer, faster, and more efficient than ever before. \nHeadquartered in Austin, Texas, and backed by top-tier venture capital, Inorsa is among the fastest-growing and most successful companies in the engineering tech space. We’re revolutionizing how engineers operate, from analyzing complex documents to producing high-quality construction drawings, while providing actionable insights that are changing the game. \nAs we continue to scale, we’re looking for visionary, forward-thinking individuals who are ready to push the boundaries of technology and drive real change. If you’re passionate about solving complex technical problems and making an impact in an industry ripe for disruption, we want to meet you. \nAbout the Role\n\nnorsa is looking for a Technical Account Manager to drive the implementation, adoption, and utilization of our cutting-edge AI and automation products in the telecom industry. In this role, you will serve as a trusted technical advisor to our customers, leveraging your telecom expertise in customer workflows to design and deploy impactful solutions. This is a high-impact, hybrid role designed for a growth SaaS company operating in the telecom infrastructure ecosystem. \nYou will own post-sale customer outcomes end-to-end-from technical onboarding and adoption to value realization, renewal, and product feedback-while also acting as a customer-embedded product partner. This role is ideal for someone who thrives at the intersection of domain expertise, SaaS technology, and customer advocacy. \nYou will work alongside a team of hands-on engineers and specialists to build and showcase Inorsa’s capabilities, but you must also be highly technical, understanding how AI and automation can streamline telecom workflows and drive efficiency. Bridging real-world use cases with our technology will be key to driving adoption across the telecom markets. With your insights, Inorsa will continue shaping the future of product development while staying at the forefront of innovation in the industry. \nWhat You’ll Do\nServe as the primary technical advisor for multiple clients, guiding them through the adoption of Inorsa’s AI-powered telecom solutions. \nLead customers on a transformational journey, helping them integrate Inorsa into their workflows to streamline engineering and increase efficiency. \nDefine and execute technical strategies tailored to each account, ensuring alignment with customer goals and industry best practices. \nBuild a network of technical champions within client organizations to drive broader adoption of Inorsa’s solutions. \nServe as a subject matter expert in wireless for the Inorsa engineering team, providing guidance on best practices, industry trends, and product development. \nProvide structured mentorship to team members, fostering a culture of technical excellence and knowledge sharing. \nCore Responsibilities\nCustomer Ownership & Success Strategy\nServe as the primary post-sales owner for a portfolio of enterprise telecom infrastructure customers \nDevelop and execute success plans aligned to customer business goals, operational KPIs, and product performance outcomes \nAct as a trusted advisor to technical, operational, product, and executive stakeholders \nLead Executive Business Reviews (EBRs) focused on outcomes, platform adoption and utilization, product engagement, and roadmap alignment \nTechnical Enablement & Account Leadership\nLead technical onboarding, configuration, and integrations with customer systems. \nAct as the named technical escalation point for complex customer issues, coordinating closely with engineering and support \nProactively monitor customer usage, data flows, and system health to identify risks and optimization opportunities \nTranslate complex platform behavior into clear, business-relevant insights for customers \nProduct Partnership & Voice of the Customer\nServe as the Voice of the Customer (VoC) internally, synthesizing feedback across customers into actionable insights \nPartner closely with Product Management to: \nInfluence roadmap prioritization \nValidate feature requirements and real-world use cases \nParticipate in early access programs, betas, and design reviews \nHelp define success metrics for new features and ensure successful customer rollout \nAdoption, Retention & Expansion\nDrive product adoption and measurable value realization across customer organizations \nIdentify renewal risks through product engagement (usage and utilization), and lead mitigation strategies \nPartner with Sales and Leadership to identify and support expansion opportunities (additional modules, usage growth, enterprise rollouts) \nSupport pre-sales and late-stage deals with technical credibility and customer proof points when needed \nWhat We’re Looking For\nProven experience in a technical, client-facing role within the wireless telecom industry. \nStrong analytical skills, with the ability to organize, analyze, and communicate complex information clearly and effectively. \nThe ability to form strong working relationships with executives and champions within customer organizations. \nExceptional communication skills, both verbal and written, with the ability to translate customer needs into actionable feedback for the Inorsa product and engineering teams \nA passion for market disruption and a desire to build something transformative. \nRequirements\n5-8+ years in technical customer-facing roles (Customer Success, Technical Account Management, Solutions Engineering, or Product-adjacent roles) \nStrong experience with B2B SaaS platforms and cloud-based architectures \nProven ability to manage complex, multi-stakeholder customer environments \nComfortable working with APIs, data models, and technical documentation \nBachelor’s degree+ in Engineering, Computer Science, Business, or a related technical field (or equivalent experience) \nNice to Have\nExperience in early-stage or high-growth startups \nPrior exposure to product discovery, backlog prioritization, or roadmap planning \nExtensive expertise in wireless telecom drafting using CAD software. \nStrong knowledge of wireless telecom equipment, as well as operator and tower infrastructure workflows. \nDomain familiarity with telecom infrastructure, such as: OSS/BSS, Network operations & monitoring, Infrastructure planning, deployment, or optimization \nStrong data fluency (SQL, dashboards, analytics tools) \nExperience supporting enterprise or infrastructure-heavy customers \nPMP, Agile, or cloud certifications \nKey Benefits\nMedical, Dental, and Vision Insurance\nLife Insurance & Disability Coverage\nFlexible Spending Account (FSA) & Health Savings Account (HSA)\nCommuter Benefits\nUnlimited Vacation Days\nPaid Sick Leave & Parental 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