{"id":3280533,"url":"https://alion.io/job/inoutsource-customer-solutions-integration-specialist-inoutsource","title":"Customer Solutions Integration Specialist - InOutsource","company":{"id":2625243,"name":"InOutsource","domain":"inoutsource.com","url":"https://alion.io/company/inoutsource","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ETL/ELT","optional":false},{"name":"Power BI","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-26T16:18:10Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-01T02:20:48Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About InOutsource\nInOutsource is a recognized industry leader in information governance and new business intake consulting for large law firms. We partner with clients to deliver technical implementation services, modernize business processes, and support the successful adoption of key technologies across the legal sector. Our team members are innovative, passionate, and collaborative, and we are growing!\nPosition Overview\nHivemind is InOutsource's dedicated customer solutions and support team, focused on ensuring customers receive exceptional ongoing service, technical support, and strategic guidance across the solutions we implement and support. The team serves as the bridge between our customers and our consulting, product, and technical teams, helping customers resolve challenges, optimize their environments, and maximize the value of their technology investments.\nInOutsource is seeking a Customer Solutions Integration Specialist to join the Hivemind team. In this role, you will serve as a technical resource supporting and enhancing customer environments built on Intapp, FileTrail, and Microsoft Power BI solutions. You will design, develop, troubleshoot, and maintain ETL processes, integrations, data synchronization routines, and reporting solutions while helping customers resolve complex technical issues.\nWorking closely with customers, consultants, implementation teams, and developers, you will investigate problems, identify root causes, and deliver effective solutions that improve system performance, data quality, and user experience. This role combines technical expertise, problem-solving, and customer interaction to ensure customers receive timely support and long-term value from the solutions we deliver.\nThis position is ideal for someone who enjoys solving complex technical challenges, working directly with customers, and leveraging data and integrations to drive successful business outcomes.\nKey Responsibilities and Duties:\nProvide first-level technical support Intapp, iCompli, FileTrail, and Microsoft Power BI, addressing client inquiries and troubleshooting issues.\nDemonstrate in-depth knowledge of InOutsource’s professional services to effectively resolve client queries.\nDiagnose technical problems and deliver timely, clear, and effective solutions.\nMaintain proactive and professional communication with clients, providing updates on issue resolution through Zendesk and InOutsource ticketing processes.\nAccurately log client interactions, issues, and resolutions; maintain and update the Support Knowledge Base.\nCollaborate with internal teams, including developers and implementation specialists, to resolve complex issues and enhance client satisfaction.\nDevelop/Maintain custom reports using SQL Server Reporting Services (SSRS), enabling clients to surface the data insights most critical to their workflows. \nDevelop/Maintain ETL implementations for data loads and synchronization routines using tools such as Boomi Enterprise.\nQualificationsRequired Qualifications:\nBachelor’s degree in a relevant field or equivalent experience.\nExperience with developing SQL Queries.\nExperience SOAP and RESTful API usage. \nExcellent written and verbal communication skills.\nCustomer-focused attitude with the ability to remain calm under pressure.\nStrong problem-solving skills and adaptability to evolving technologies.\nSelf-Starter who works under minimal supervision.\nPreferred Qualifications:Working knowledge of relational database design principles and data modeling.\nPrevious experience in client support or technical support roles.\nFamiliarity with Zendesk.\nFamiliarity and experience working in a law firm.\nInOutsource is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, protected veteran status, and any other characteristic protected by applicable federal, state, or local laws. 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