{"id":3280534,"url":"https://alion.io/job/inoutsource-customer-solutions-specialist-inoutsource","title":"Customer Solutions Specialist - InOutsource","company":{"id":2625243,"name":"InOutsource","domain":"inoutsource.com","url":"https://alion.io/company/inoutsource","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"SSIS","optional":true}],"status":"live","first_seen_at":"2026-10-26T16:18:10Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T00:47:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About InOutsource\nInOutsource is a recognized industry leader in information governance and new business intake consulting for large law firms. We partner with clients to deliver technical implementation services, modernize business processes, and support the successful adoption of key technologies across the legal sector. Our team members are innovative, passionate, and collaborative, and we are growing!\nPosition Overview\nHivemind is InOutsource's dedicated customer solutions and support team, focused on ensuring customers receive exceptional ongoing service, technical support, and strategic guidance across the solutions we implement and support. The team serves as a trusted resource for customers, providing responsive support, workflow expertise, and operational guidance that helps organizations effectively utilize and maintain their technology solutions.\nInOutsource is seeking a Customer Solutions Specialist to join the Hivemind team. In this role, you will work directly with customers to provide day-to-day application support, troubleshoot issues, and assist with forms, workflow configuration, and system administration activities. You will help customers navigate technical challenges, answer product-related questions, and ensure support requests are handled with accuracy, urgency, and professionalism.\nIn addition to resolving issues, you will contribute to documentation, knowledge-sharing initiatives, process improvement efforts, and customer enablement activities that help customers get the most value from their solutions. Working closely with internal technical and consulting teams, you will play an important role in delivering a high-quality customer experience and supporting long-term customer success.\nThis position is ideal for someone who enjoys problem-solving, building customer relationships, and serving as a trusted resource for application support and workflow optimization.\nKey Responsibilities and Duties\nProvide first-level technical assistance for Intapp, iCompli, FileTrail, and Microsoft Power BI or similar applications addressing client inquiries and troubleshooting issues.\nDemonstrate comprehensive knowledge of InOutsource’s professional services to effectively resolve client queries.\nCollaborate with internal teams, including developers, solution engineers, and implementation specialists, to resolve complex issues and improve client satisfaction.\nDiagnose technical problems and deliver timely, clear, and effective solutions.\nMaintain proactive and professional communication, providing regular updates on issue resolution.\nAccurately log client interactions, issues, and resolutions; maintain and update the Support Knowledge Base.\nStay current with updates and features of Intapp, FileTrail, iCompli, and Microsoft Power BI to better assist clients.\nQualificationsRequired Qualifications:\nBachelor’s degree in computer science or technology related field.\nExperience with developing SQL Queries.\nExcellent written and verbal communication skills.\nCustomer-focused attitude with the ability to remain calm under pressure.\nStrong problem-solving skills and adaptability to evolving technologies.\nSelf-Starter who works under minimal supervision.\n Preferred Qualifications:Certification or experience with the Dell Boomi integration platform.\nKnowledge of Intapp, iCompli, FileTrail, and Microsoft Power BI software solutions, including implementation and configuration.\nKnowledge of Intapp Integration Builder (aka Integrate).\nBasic understanding of relational database design principles.\nKnowledge of SQL Server Integrations Services (SSIS), or SQL Server Reporting Services.\nFamiliarity with Zendesk.\nFamiliarity and experience working in a law firm.\nInOutsource is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, protected veteran status, and any other characteristic protected by applicable federal, state, or local laws. 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