{"id":2712209,"url":"https://alion.io/job/inova-client-services-laboratory-call-center-2","title":"Client Services Laboratory - Call Center","company":{"id":1848196,"name":"Inova","domain":"inova.org","url":"https://alion.io/company/inova-org","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":23,"ghost_share":0,"stale_share":0.783,"repost_share":0.043,"time_to_fill_p50_days":5,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fairfax, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":66000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-16T10:19:09Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T04:40:54Z","board_verified":false,"closed_at":"2026-10-22T04:40:54Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Inova Central Lab is looking for a dedicated Client Services Laboratory Representative Call Center. This role is PRN and shifts and days of the week may vary, but must commit to two weekends a month.\nInova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.\nInova PRN Benefits and Perks:\nState-of-the-art medical and training facilities\nRetirement benefits with match from day one\nFree Parking for all employees\nExclusive savings opportunities to in-store events, theme parks, discounts, movie tickets and local offerings and so much more\nClient Services Laboratory Representative Call CenterJob Responsibilities:\nThe Client Services Laboratory Call Center Representative provides quality customer service and technical phone support. \nMaintains positive client relationship through timely, courteous, accurate, and efficient handling of calls. \nProvides technical support to ensure quality of specimens for laboratory testing. Provides requested information to clients. \nCoordinates and dispatches courier services as needed. \nEnsures stat specimens are delivered to the lab timely. \nCoordinates and dispatches courier services as needed. \nParticipates in professional growth opportunities to enhance personal, team and department development. \nDemonstrates knowledge of regulatory standards while satisfying compliance requirements.\nMay perform additional duties as assigned.\nMinimum Qualifications:\nEducation: High School diploma or GED equivalent\n\nExperience: 1 year of related experience","description_format":"text","description_chars":1645,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-16T13:31:08Z"},{"event":"close","at":"2026-10-22T04:40:54Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/inova-client-services-laboratory-call-center-2","json_url":"https://alion.io/job/inova-client-services-laboratory-call-center-2.json","meta":{"generated_at":"2026-10-29T08:43:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13178,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1848196},"rest":"https://alion.io/mcp/rest/get_company?id=1848196"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finova-client-services-laboratory-call-center-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finova-client-services-laboratory-call-center-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finova-client-services-laboratory-call-center-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inova-client-services-laboratory-call-center-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finova-client-services-laboratory-call-center-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2712209}},{"tool":"search_jobs","arguments":{"company":"inova.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2712209},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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