{"id":4199429,"url":"https://alion.io/job/inova-user-support-systems-administrator-smart-square","title":"User Support Systems Administrator (Smart Square)","company":{"id":1848196,"name":"Inova","domain":"inova.org","url":"https://alion.io/company/inova-org","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":88,"open_postings":38,"ghost_share":0.026,"stale_share":0.579,"repost_share":0.079,"time_to_fill_p50_days":7,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Falls Church, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T20:49:56Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T21:41:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Inova System Office is looking for a User Support Systems Administrator to join the team.\nInova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.\nFeatured Benefits:\nCommitted to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.\nRetirement: Inova matches the first 5% of eligible contributions - starting on your first day.\nTuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.\nMental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.\nWork/Life Balance: offering paid time off, paid parental leave\nThe System Administrator provides ongoing software support and is the main contact for end-user system questions. Handles emails and phone calls, working with staffing and vendor technical support as needed. Manages monthly software releases, conducts testing, performs research, and creates custom reports. Provides end-user training and stay updated on new functionalities. Additionally, manages the implementation of new units and departments and often takes on extra roles within the organization.\nUser Support systems Administrator Job Responsibilities:\nProvides end-user support - includes software support and troubleshooting activities for all user groups\nManages new and updated software functionality releases\nMaintains all system configurations to support optimal user experience\nEvaluates system configuration to resolve inaccuracies\nCreates custom reports utilizing the data extracted from the scheduling system report writer\nServes as Technical Trainer and scheduling system subject matter expert\nLeads implementation training classes and design of ongoing training plan\nMinimum Qualifications:\nExperience: 4 years of experience; Subject Matter Expert in scheduling workflows, preferably in health care. Float Pool or Staffing Office resource, system administration of previous scheduling technologies. Efficient with workflow process design, and database/report writing.\nEducation: Bachelor's degree; or Associate degree and 2 years relevant professional experience in addition to the minimum Experience requirement; or HS Diploma/GED and 4 years relevant professional experience in addition to the minimum Experience requirement","description_format":"text","description_chars":2553,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-11-12T21:41:41Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-12T23:00:45Z"},"pay":null,"html_url":"https://alion.io/job/inova-user-support-systems-administrator-smart-square","json_url":"https://alion.io/job/inova-user-support-systems-administrator-smart-square.json","meta":{"generated_at":"2026-11-12T23:00:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":48676,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1848196},"rest":"https://alion.io/mcp/rest/get_company?id=1848196"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finova-user-support-systems-administrator-smart-square"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finova-user-support-systems-administrator-smart-square"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finova-user-support-systems-administrator-smart-square"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inova-user-support-systems-administrator-smart-square\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finova-user-support-systems-administrator-smart-square"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4199429}},{"tool":"search_jobs","arguments":{"company":"inova.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4199429},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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