{"id":2048920,"url":"https://alion.io/job/inovio-payments-implementation-manager","title":"Implementation Manager","company":{"id":2071887,"name":"Inovio Payments","domain":"inoviopay.com","url":"https://alion.io/company/inoviopay","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":86000,"currency":"USD","period":"year","gross":null,"usd_annual":86000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T20:58:18Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-10T20:53:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Implementation Manager\nNorth Hospitality - Remote, US\nThe Implementation Manager is responsible for planning, installing, training and support for new and existing point of sale clients. You will work in conjunction with the client’s team to configure and install point of sale software and hardware. The Implementation Manager, Sr is responsible for researching and facilitating resolution of all implementation issues at the client site. The Implementation Manager, Sr is responsible for providing technical assistance and support related to computer systems, hardware, and/or software.\nWhat You'll Do:\nSystem implementation and training: Pre-implementation project management, planning, scheduling and client preparation\nOn-site implementation of live system, and train staff to comfortable level by conclusion of visit\nDevelop post-implementation plan, obtain necessary client sign-offs and thoroughly document all implementation/training details\nRespond to client service requests in a timely manner and resolve issues to client satisfaction\nRecommend and perform upgrades on systems to ensure longevity.\nDiagnose and resolve hardware, software, and user error problems, both on the phone and on site as required\n“Own the call”, actively participate in problem resolution from beginning to end, even after escalation\nFollow up with customers to ensure issue has been resolved\nStays current on job related equipment, procedures and information via attendance at meetings and seminars and reading technology related publications\nParticipate in the after-hours ‘On Call’ rotation\nAssist in training internal Customer Support and Sales personnel and participate in sales presentations as needed to assist Sales Team\nAbility to be an level three escalation path for the support department as needed\nWhat We Need From You:\nBachelor's Degree or equivalent combination of education and work experience.\nMinimum of 3 years experience in point of sale implementation and/or support.\nCertified Payment Professional (CPP) or able to attain in 12 months.\nAbility to understand each merchant's unique needs, develop a plan of action and coordinate team efforts to provide the solution.\nAbility to provide world-class customer service, communicate well and a keen attention to detail.\nAdditional Information:\nDirect Reports: None\nTravel Requirements: 85%\nLicense and Certification Requirements: Valid driver’s license\nSalary Range: $70,000- $86,000\nPay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.\nWhat we offer:\nWe offer a comprehensive benefits package that enables our teams to live a life well lived,both personally and professionally. Some of our perks include:\nMedical, Dental, & Vision Coverage\nFlexible Paid Time Off\n401(k) + Match\nMental Health Support & Well-Being Program\nPaid Maternity & Paternity Leave\nEducation Assistance\nCompany-funded Lifestyle Spending Account\nPlease note: North is a US based company and no sponsorship is available for this position at this time.\nJoin the hospitality experts. Imagine delivering sophisticated hospitality technology, simplified payment processing, and award-winning support to some of the top restaurants in the U.S.\nWho we are:\nWe are restaurateurs building products for restaurateurs. At North Hospitality, our team has years of experience working in, and for, some of the most renowned hotels and restaurants in the country. Now, we’re committed to bringing that passion to restaurateurs everywhere in the form of a single, seamless platform for all operations.\nAt North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.\nTo learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands","description_format":"text","description_chars":3937,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Education assistance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Financial Services","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-07T20:58:18Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":35,"reasons":["conf:1","stale_co","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":86000,"is_top_pay":false},"html_url":"https://alion.io/job/inovio-payments-implementation-manager","json_url":"https://alion.io/job/inovio-payments-implementation-manager.json","meta":{"generated_at":"2026-10-11T00:46:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":993,"day_limit":5000,"remaining_today":4007,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2071887},"rest":"https://alion.io/mcp/rest/get_company?id=2071887"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finovio-payments-implementation-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finovio-payments-implementation-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finovio-payments-implementation-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inovio-payments-implementation-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finovio-payments-implementation-manager"}]}