{"id":3717355,"url":"https://alion.io/job/inovio-payments-pos-tech-support-specialist","title":"POS Tech Support Specialist","company":{"id":2071887,"name":"Inovio Payments","domain":"inoviopay.com","url":"https://alion.io/company/inoviopay","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Oracle","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T10:36:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nPOS Technical Support Specialist II\nNorth Hospitality- Remote\n**One evening shift and one weekend shift per week required**\nThis roles requires direct technical support experience with Simphony or Micros Res3700 POS system.\nJoin our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.\nLet’s go North, together.\nThe POS Technical Support Specialist II is responsible for merchant hardware configuration and deployment, keeping track of inventory and related entries in database. Responsible for world-class service and escalating higher level merchant/deployment issues promptly.\nWhat you'll be doing:\nFocus on clients operating in Oracle Simphony and other POS systems to support technical questions for hardware, software or networking.\nFulfill incoming new or replacement hardware orders and configure hardware.\nRoute tickets and calls to the appropriate persons as needed.\nPerform point-of-sale data entry tasks and hardware swaps.\nPerform filing of electronic documents and ensure stored information is accurate and complete.\nAssist team members in tracking all inventory, including RMAs.\nWhat we need from you:\nHigh school diploma or equivalent.\n3+ years experience in call center support of Oracle Simphony.\n2+ years experience in technical customer service.\nExcellent customer service skills.\nExcellent verbal and written communication skills.\nStrong general knowledge of computers.\nFamiliarity with Microsoft Office and/or Google Suite.\nHourly Range: $20.00- $28.00\nPay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.\nWhat we offer:\nWe offer a comprehensive benefits package that enables our teams to live a life well lived,both personally and professionally. Some of our perks include:\nMedical, Dental, & Vision Coverage\nPaid Time Off\n401(k) + Match\nMental Health Support & Well-Being Program\nPaid Maternity & Paternity Leave\nEducation Assistance\nCompany-funded Lifestyle Spending Account\nWho we are:\nNorth, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.\nLet’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.\nAt North, we celebrate diversity and create an inclusive environment for everyone. 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