{"id":3179971,"url":"https://alion.io/job/inpo-client-engineer-ii","title":"Client Engineer II","company":{"id":1906387,"name":"INPO","domain":"inpo.info","url":"https://alion.io/company/inpo-info","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"C","score":67,"open_postings":11,"ghost_share":0.545,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-23T18:59:06Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T17:40:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"Summary of Purpose: \nThe Client Engineer is responsible for providing proactive technical support to INPO employees and other IT department personnel as well as Service Desk first-level support and system administration. The Client Engineer will be responsible for some datacenter and cloud operation platforms. Performs analysis and provides hardware and software recommendations to leadership. Additionally, this person may perform miscellaneous technical special projects as assigned by department management. Additional duties may include installing and configuring computer systems, diagnosing hardware and software issues and providing general operating support to ensure organizational efficiency. This person will identify issues and develop unique solutions for customers. This person will be a resource for information gathering and decision making. \nEssential Functions\nResolves customer technical support issues and acts as a point of escalation for difficult, advanced technical support issues \nActs as system administrator for ServiceNow \nResponsible for ID management, including active directory user creation and maintenance \nAssists team members in resolving tickets and troubleshooting \nManages hardware and software according to INPO standards \nProvides key support for all major systems changes that impact customers \nResponsible for analysis of customer technical support needs, determining trends to prevent recurring issues \nDevelops strong relationships with customers \nInteracts productively with customers and understands their goals \nProvides technical support for projects as needed in order to upgrade to new and/or improved equipment and procedures \nWorks directly with internal and external customers to resolve second level problems \nProvides input to the budget and planning process for the acquisition of hardware and software \nProvides support to both the Service Desk, AV/Telecom, and Data Center and Cloud Operations team \nPerforms other duties as assigned \nKnowledge, Skills and Abilities\nDemonstrates strong knowledge of the relevant specialty area, independently applying concepts and principles to solve problems and contribute to projects \nAbility to communicate complex information in a clear, understandable, and influential manner to stakeholders \nAbility to lead and work collaboratively with diverse teams to achieve common goals, while mentoring team members \nDemonstrates advanced planning, organizational, and time management skills, leading projects, guiding team members, and driving strategic initiatives to achieve organizational goals \nStrong ability to conduct research, gather information, and stay current with industry trends and best practices \nStrong ability to analyze data, trends, and complex problems to problem solve within relevant specialty area \nConsistent, demonstrated ability to seek out and learn from feedback, coaching, and new experiences. Adapts effectively to new challenges and independently applies learnings to improve performance and outcomes \nAbility to assist in bringing different teams together to brainstorm and share ideas, fostering a collaborative environment. Develop strong communication skills to effectively convey ideas and facilitate discussions. Contribute to cross-functional projects, ensuring alignment and synergy among diverse teams \nAbility to work and maintain confidentiality of highly sensitive/private information \nEducation, Licenses, and Certifications\nRequired\nHigh School Diploma or GED \nPreferred\nBachelor's degree with major coursework in computer science, information systems, or a closely related field \nServiceNow Administrator Certification \nMedium-level PC Certification \nITIL Certification \nExperience\nRequired\nThree or more years of professional work experience \nOne or more year of experience of service desk experience with Microsoft client operating systems and the Office product suite \nPreferred\nThree or more years of service desk experience \nFour or more years of experience with client technology transitions \nThree or more years of Office 365 experience \nThree or more years of Microsoft AD/Entra experience \nAdditional Requirements\nWork Context\nMust be able to work prolonged periods sitting at a desk and working on a computer \nWorks under minimal supervision \nMust be able to sit, stand, walk, stoop, kneel, crouch, climb, and crawl \nMust be able to lift 25 pounds \nMust have a US state or territory issued Real ID compliant driver’s license or identification card \nBehaviors and Assessments/Additional Requirements\nAll INPO employees are expected to abide by behavioral expectations as outlined in INPO’s Core Values, Team Effectiveness Attributes, and Leadership Effectiveness Attributes \nEmployment is dependent upon successfully completing a pre-employment background check and drug and alcohol test \nThis position may require obtaining unescorted access status \nThis position requires direct or indirect access to certain export-controlled technology, for which INPO may be required to obtain an export license in accordance with applicable U.S. export control laws and regulations. If an export license is required, any offer of employment at INPO for this position is contingent upon receipt of the export license or authorization","description_format":"text","description_chars":5269,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Nuclear Energy"],"lifecycle":[{"event":"open","at":"2026-10-23T21:10:58Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":30,"reasons":["conf:2","stale_co","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/inpo-client-engineer-ii","json_url":"https://alion.io/job/inpo-client-engineer-ii.json","meta":{"generated_at":"2026-10-26T20:01:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26952,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1906387},"rest":"https://alion.io/mcp/rest/get_company?id=1906387"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Finpo-client-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Finpo-client-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Finpo-client-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/inpo-client-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Finpo-client-engineer-ii"}]}