{"id":1163844,"url":"https://alion.io/job/inpost-tech-support-engineer-fmn-3","title":"Tech Support Engineer (f/m/n)","company":{"id":3343,"name":"InPost","domain":"inpost.eu","url":"https://alion.io/company/inpost","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":80,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Utrecht, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-22T06:59:55Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T22:13:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"InPost (AEX: INPST) is a leader in logistics solutions for the e-commerce industry in Europe. Founded by Rafał Brzoska, InPost is now a leading delivery platform for e-commerce, which has revolutionised the parcel market in Poland. The first Parcel Locker appeared in Kraków in 2009 and quickly became an indispensable part of online shopping and guaranteed speed and convenience.\nToday, the InPost network is Europe's largest and most convenient automated parcel collection and delivery system, with 100,000 out-of-home points including over 70,000 APMs and 30,000 PUDO points in 9 countries (UK, France, Poland, Italy, Spain, Portugal, Belgium, Luxembourg, the Netherlands).\nInPost also provides courier and fulfilment services to e-commerce sellers, working with around 100,000 e-tailers. In 2025, the company handled nearly 1.4 billion parcels, achieving a 25% year-on-year growth\n Diagnose faults on workstations, peripherals, and office equipment.\nInstall and configure Windows/macOS systems in compliance with IT policies.\nMaintain equipment (printers, video conferencing, digital displays).\nCoordinate with the Hardware Asset Management team for repairs and replacements.\nPrepare workstations and access for new employees.\nTrain users on essential tools and IT best practices.\nAssist with VPN access issues, MFA, and network connectivity.\nCreate and manage guest Wi-Fi accounts and secure access.\nPrioritise and process tickets in the ITSM tool (JIRA, ServiceNow).\nDocument resolution steps to ensure traceability.\nEscalate complex incidents to specialist teams.\nProactively communicate about outages and service interruptions.\nWrite guides and FAQs for users.\nIdentify recurring issues and propose solutions to reduce incidents.\nCollaborate with IT teams to optimise processes.\nAdditional information:\nFlexible working hours, occasional on-call duties.\nOccasional remote work possible.\nThis position is based in Vianen, Netherlands. Candidates located in the Utrecht region + Amsterdam or willing to relocate are encouraged to apply.\n 2-5 years of experience in IT support, helpdesk, or technical support roles\nBachelor’s degree in IT or equivalent practical experience\nSolid knowledge of Windows and/or macOS environments\nHands-on experience with hardware and software troubleshooting for end-user devices\nFamiliarity with Active Directory and user account management\nBasic understanding of networking concepts, including VPN, IP configuration, and connectivity troubleshooting\nExperience working with ITSM tools such as JIRA or ServiceNow\nExposure to tools such as SCCM, JAMF, TeamViewer, or mobile device management (MDM) solutions is a plus\nStrong communication skills and a service-oriented mindset\nAbility to work independently, prioritise tickets, and manage multiple requests effectively\nFluent Dutch and strong English communication skills required\n 7-month contract with the possibility to extend.\nHoliday allowance and 25 vacation days per year.\nChances to broaden your skill set and acquire new competencies through daily work, challenging projects, and training activities.","description_format":"text","description_chars":3095,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Dutch","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Netherlands","iso":"NL","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Commerce","Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-09-24T01:22:26Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/inpost-tech-support-engineer-fmn-3","json_url":"https://alion.io/job/inpost-tech-support-engineer-fmn-3.json","meta":{"generated_at":"2026-09-24T22:53:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1122,"day_limit":5000,"remaining_today":3878,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}