{"id":4148598,"url":"https://alion.io/job/inscipher-implementation-specialist","title":"Implementation Specialist","company":{"id":2195097,"name":"InsCipher","domain":"inscipher.com","url":"https://alion.io/company/inscipher","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":70000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T20:11:05Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T08:17:41Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At InsCipher, our commitment to our customers is what drives us.\nOurs is a culture of innovation and progress. We are a creative team of doers constantly striving to develop value-driven products and services for our customers.\nOur ultimate goal is to become the trusted authority and leading partner for state departments of insurance, surplus lines associations, and brokers nationwide. We’re achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative, streamlined compliance solutions.\nWe’re growing fast and want you to be a part of it!\nWe're seeking a client-focused and detail-oriented Implementation Specialist to join our team. Reporting to the Implementation Manager, this role is responsible for onboarding new Filing Services, Tax API, Diligent Search API, and Connect partners. The Implementation Specialist serves as a product subject matter expert for both partners and internal departments, applying strong project management skills and surplus lines knowledge to deliver a seamless client experience.\nSuccess in this role requires strong critical thinking, organizational discipline, and a genuine commitment to client outcomes - working independently in a supported environment while collaborating closely with teammates across the organization.\nKey Responsibilities\nGuide partners through a successful end-to-end onboarding experience, serving as their primary point of contact throughout the implementation process\nCollaborate with Filing Services and Customer Success Managers to ensure smooth partner handoffs and a consistent client experience\nManage site configurations and data imports, applying a core understanding of InsCipher portal functions and workflow logic\nApply project management principles to implementation projects - managing timelines, tracking milestones, and keeping stakeholders informed throughout\nApply knowledge of the surplus lines insurance industry, tax filing requirements, and state-specific rules to guide clients and support implementation decisions\nAssist with client outreach and the collection of state information, and advise clients on state requirement changes as needed\nDrive post-implementation Net Promoter Scores and consistently meet department KPIs around implementation timelines, effort, and efficiency\nWork independently, take initiative, and collaborate cross-functionally to support broader department and company goals\nRequired to perform other duties as requested, directed, or assigned\nRequirements and Qualifications\nBachelor's degree or equivalent experience preferred\n2+ years of SaaS implementation experience\n2+ years of customer service experience, preferably in a client-facing implementation or support role\nSurplus lines tax filing, compliance, or general insurance knowledge preferred\nStrong project management and organizational skills with the ability to manage multiple implementations simultaneously\nExperience working with CRM tools and client-facing support ticketing software preferred\nExcellent verbal and written communication skills with the ability to manage client relationships professionally and clearly\nComfortable working independently in a supported environment while remaining collaborative across teams\nPerks\nHealth, dental, and vision plans\nAmazing work-life balance with 4 weeks of Paid Time Off\n10 Paid Company Holidays with 2 floating holidays\n401K Programs with employer match\nPersonal assistance programs for support in a healthy personal and work life\nWhy InsCipher?\nAt InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to:\nWork on cutting-edge projects that are reshaping an industry\nCollaborate with a team of passionate, like-minded professionals\nEnjoy a culture that values flexibility, innovation, and personal growth\nCompensation Range: $70/yr - $85k/yr\nWe are proud to be an equal-opportunity employer. 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