{"id":324610,"url":"https://alion.io/job/insiderone-customer-onboarding-manager-implementation-project-manager-brazil","title":"Customer Onboarding Manager - (Implementation Project Manager) - Brazil","company":{"id":50678,"name":"Insider One","domain":"insiderone.com","url":"https://alion.io/company/insiderone","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":103,"ghost_share":0.214,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":157,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":73000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2667},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-04-24T18:47:27Z","employer_posted_date":"2026-04-24","last_verified_at":"2026-10-20T07:27:13Z","board_verified":true,"closed_at":null,"days_open":178,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":178},"description":"As a Customer Onboarding Manager, you will be responsible for driving the onboarding process, ensuring successful and timely outcomes for new clients. Your role is crucial in accelerating Time to Value and ensuring customer retention by helping clients fully integrate and realize the value of Insider’s platform.\nYou will collaborate closely with internal technical resources to empower and train customers on how to use Insider’s platform and its powerful features as efficiently as possible. Establishing strong, credible relationships with stakeholders at all levels of the client organization will be key to understanding their business and technical goals.\nRole Expectations:\nYou will be expected to have a technical background, which could be gained through either academic education or relevant work experience. This includes the ability to read API documentation, knowledge of HTML, CSS, and XML, and the ability to understand basic data structures and data flows.\nYou will be prioritized if you have experience with short to medium-term projects and strong project management skills, as your role will heavily focus on managing multiple projects simultaneously.\nQualifications:\nMinimum of 3 years experience in SaaS project management and client onboarding.\nPM qualifications such as Agile, PMP, or Prince2 are a plus.\nStrong communication skills, both written and verbal, with business fluency in English.\nTime and task management skills are essential.\nProven ability to communicate effectively with both internal and external stakeholders.\nDemonstrated success in delivering projects in a timely and efficient manner.\nKnowledge of Google Tag Manager, Google Product Feed, and Google Analytics is an advantage.\nUnderstanding of webhooks and API.\nExposure to and understanding of AI-driven product recommendation tools and algorithms is a plus.\nExperience with other CRM, ERP, or Marketing Automation platforms is an advantage.\nResponsibilities:\nProject management of customer onboardings to ensure successful outcomes, accelerating Time to Value and driving customer growth and retention.\nCollaborate with internal technical teams to train customers on using Insider’s platform and features effectively.\nBuild credible relationships with stakeholders at all levels, from senior management to end users, to understand their business and technical goals.\nDrive early adoption by setting KPIs and success metrics, ensuring full ROI for clients.\nAdvocate for customer business use cases with the product development team.\nEnsure smooth transition to the Customer Success Manager team by documenting client stakeholder roles and hierarchy.\nContinuously enhance the onboarding experience by improving processes and training materials.\nWhere needed, tailor 1:1 onsite and remote onboarding sessions to exceed client expectations.\nEstablish trust and confidence in Insider's platform, ensuring successful early adoption.\nCoordinate effectively with client agencies and third parties to achieve desired outcomes.\nEnsure the highest quality in deliverables, maintaining client satisfaction and facilitating a seamless post-onboarding transition to the Customer Success & Support teams.\nCollaborate with the development team to ensure custom development meets client expectations and standards.\nOwn the project, taking responsibility for successful implementation while working closely with both internal and external stakeholders.\nFacilitate exceptional user-enablement training and workshops to empower 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